Program Associate - Walton Outpatient Clinic

Advantage Behavioral Health Systems•Monroe, GA

1d•Hybrid

About The Position

The Program Associate position provides a variety of routine clerical functions within a behavioral health outpatient office setting. This role operates in a fast-paced environment, requiring multitasking, excellent customer service, and strong interpersonal skills to promptly and courteously greet clients and visitors. The position also involves providing coverage at other Outpatient clinics as needed, either on-site or remotely. Work hours will vary to include some evenings and Saturday hours, and hours of operations will vary by location.

Requirements

High school diploma or GED
1 year of general office or administrative experience.

Nice To Haves

Medical assist experience/background preferred
Minimum 1 year experience working in a medical/behavioral health setting.
Outgoing, engaging, and personable communication skills.
Experience working in a medical or behavioral health office.
Excellent computer skills including familiarity with Microsoft Word and Excel.
Highly organized and detail oriented.

Responsibilities

Performs duties in a fast-paced environment that requires multitasking, excellent customer service, interpersonal skills to greet clients and visitors promptly and courteously.
Provides on site or remote coverage for other sites not designated as primary site as directed by supervisor.
Assist clients with scheduling appointments.
Check out clients who are in the office or have telehealth visits scheduled.
Manages front-desk dashboard.
Verify insurance and collect copays before visits, including scheduled telehealth appointments.
Performs data entry, scanning, and downloading information into MyAvatar EHR.
Responds timely to client questions and concerns.
Attends agency meetings and completes required training.
Monitors and responds to all emails and faxes.
Completes intake point of entry/admissions.
Handles medications at Outpatient Clinics delivered by courier from pharmacy; Pavilion has a pharmacy onsite for clients to pick up medications.
Scan all completed assessments to clinicians.
Completes Pre-service audits as directed by supervisor.
Completes documentation of client contact in Front Desk General Telephone note.
Completes all deposit paperwork and submits it to direct supervisor to provide second signature.
Complies with policy and procedures related to leave and time keeping.
Performs other duties as assigned.