Program Assistant (Hybrid in Albany, NY)

Gainwell Technologies LLC • Town of Colonie, NY

1d • Hybrid

About The Position

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. We are looking for a detail-oriented Program Assistant, who will be responsible for the successful delivery of HMS (Gainwell) services to clients. Support will include client-customer relations, report preparation, claim review, research tasks, as well as day-to-day operational projects for the Casualty and Estates Recovery program. The right candidate will possess strong time management skills as they assist in meeting deadlines for client deliverables.

Requirements

• An associate’s degree should at least be obtained
• 2 years of equivalent work experience may be substituted for a degree
• Experience with legal support or accounting work
• Experience with Casualty and Estates Recovery
• Knowledge of and experience with Microsoft Word, Excel, PowerPoint, and Access.

Nice To Haves

• Bachelor’s degree preferred

Responsibilities

• Ability to interface with all levels of stakeholders, both internally and externally, in a professional manner.
• Supports the Program Director, Sr. Attorney, and Program Specialist with client escalations and projects.
• Maintains and updates ongoing reports to meet deadlines for client deliverables.
• Corresponds with the client regularly to provide updates and answers to questions.
• Ability to solve problems when dealing with issues raised to the team.
• Refers work to the appropriate teams to resolve roadblocks.
• Prepare documents needed to resolve escalations.
• Analyzes case details to provide internal and external updates.
• Assists with local mail and forwarding to intake team.
• Ability to work independently and prioritize effectively.

Benefits

• Upward career advancement is possible and encouraged.
• Health (medical, dental, vision) benefits start on day 1 of employment.
• Employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment.
• Company provided computer for work use.
• A 401(k) employer match
• Comprehensive health benefits
• Educational assistance.
• Variety of leadership and technical development academies to help build your skills and capabilities.
• Work flexibility, learning, and career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees