Business Services - Program Assistant

JVS Boston•Boston, MA

1d•$51,000 - $61,000

About The Position

JVS, a non-profit, non-sectarian agency. Our mission is to empower individuals from diverse communities to find employment and build careers; and to partner with employers to hire, develop and retain productive workforces. JVS provides a broad range of services including adult education, skills training, job readiness training, job placement and support, and access to post-secondary education. JVS assists employers in their search for well-qualified job applicants and their initiatives to upgrade the skills of their incumbent workforce. POSITION SUMMARY: Under the direction of the Sr. Manager & the Sr. VP of Employer Engagement, the Program Assistant plays a key support role. Strong organizational skills, excellent computer skills, data management skills and professional communication skills are critical to success. This position requires strong attention to detail and follow-through, as well as outstanding customer service skills. The Program Assistant is a part of a larger JVS team, all of whom are supporting the education, training and employment needs of clients and employers. The Program Assistant is responsible for supporting colleagues across divisions as they deliver training and education programs to area employers. The Program Assistant will assist with tracking client outcomes, coaching clients, communicating with employers, interviewing and screening applicants, building marketing strategies and performing outreach, gathering and synthesizing data, and creating reports for internal and external partners including staff, employers, and funders. The Program Assistant is an active member of the team, thereby equitably contributing to team performance goals and working to support the overall mission and philosophy of JVS.

Requirements

1-3 years of office support/administrative work strongly preferred
Highly proficient in Microsoft Office Suite skills
Demonstrated skill in synthesizing and presenting data
Excellent interpersonal, communication and organizational skills
Ability to work well independently and as part of a team
Ability to work effectively with staff and clients from diverse cultural, socio-economic, ethnic and educational backgrounds is required
High school diploma required
3 plus years directly related experience; or certificate/associates degree and 2 years of related experience

Nice To Haves

Knowledge of community resources and web-based resources preferred

Responsibilities

Work as a team member and support colleagues to maintain an efficient and organized department
Increase internal and external visibility of programs
Provide assistance with marketing, assessment, enrollment, delivery of services, pre/post testing with the goal of ensuring that clients obtain their predetermined goals
Deliver customer friendly service to clients and employers in a respectful, timely, and courteous manner
Responsible for data completeness in internal and external reports
Ensuring reports are accurate, timely and provide the necessary data
Facilitate meetings for data projects
Translate complex outcome analysis for non-technical staff members into visually appealing reports
Help to develop contextualized data tools in response to employers’ needs and reporting requirements
Support the mission and philosophy of the JVS Mission and agency team
Establish positive working relationships with all members of the agency
Work collaboratively with and encourage collaboration between team members to ensure performance goals for departments are met
Attend and actively participate in staff meetings and team-based projects
Work collaboratively across JVS departments to assist in the building and implementation of cross departmental processes for advertising training opportunities, recruiting, and screening candidates, and shared management documents
Perform other duties as requested
Complete program summary reports for employers, funders, JVS leadership and other stakeholders
Assist with tracking and meeting program objectives (ex. enrollment, retention, skill attainment, client satisfaction, client performance)
Track attendance, pre and post test scores, class lists, class and coaching attendance, sign-up sheets, and participant intake forms
Generate regular data-based reports that represent data in intuitive and creative ways to help internal and external stakeholders comprehend the information
Communicate regularly with Supervisor to ensure successful program performance
Support the team with event preparation and coordination, generating completion certificates, ceremony invitations and programs
Manage team deadline calendars, include reports and data validation timelines
Assist in meeting scheduling for Sr. VP
Track budget, revenue and staff allocations in conjunction with Sr. VP
Create and update staffing charts, team onboarding materials, and related documents
Serve as department Salesforce SME and create data reports for team leaders
Create program infographics (Outbound Marketing)
Perform other duties as requested