ASSISTANT PROGRAM MANAGER-CUSTODIAL SERVICES

Goodwill Southeast Georgia•Hinesville, GA

10d•Onsite

About The Position

Under the guidance of the Operations Manager, the Assistant Program Manager provides on-site leadership and administrative support for Goodwill Southeast Georgia custodial personnel assigned to contract operations. This role ensures contract compliance, operational excellence, and high-quality service delivery while upholding Goodwill’s mission, vision, and values. The Assistant Program Manager plays a critical role in supporting employees—many of whom are individuals with disabilities—by fostering a safe, inclusive, and productive work environment that promotes growth, accountability, and professionalism.

Requirements

High school diploma or GED required; Bachelor’s degree preferred.
Minimum of three (3) years of custodial and/or floor care experience.
Prior leadership or supervisory experience required; two (2) to four (4) years preferred.
Experience training and supervising individuals with disabilities are strongly preferred.
Knowledge of OSHA guidelines, Material Safety Data Sheets (MSDS), and janitorial/custodial best practices.
Strong analytical, organizational, and problem-solving skills.
Excellent verbal and written communication skills with the ability to engage diverse audiences.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Ability to work effectively in a fast-paced, high-pressure environment with multiple priorities.
Compassionate, inclusive leadership style with the ability to provide reasonable accommodations.
Valid driver’s license, reliable transportation, proof of insurance, and acceptable driving record.
Ability to pass required background screenings, including drug screening, criminal history check, motor vehicle report, and federal security clearance if required.
Flexibility to work nights and weekends as needed.

Responsibilities

Provide on-site leadership and supervision for custodial contract operations, ensuring high standards of professionalism, integrity, and service.
Lead and manage training programs for new team members, fostering continuous learning and professional development.
Ensure performance standards outlined in contract specifications are met or exceeded, communicating significant developments to the Operations Manager.
Assign work equitably to employees and clients with disabilities, honoring individual strengths and limitations in accordance with Rehabilitation Services guidelines.
Develop and implement efficient operational methods to meet workload demands while promoting teamwork and accountability.
Oversee equipment maintenance to ensure operational readiness and safety.
Maintain cleanliness, orderliness, and safety across all work areas, modeling Goodwill’s commitment to a safe work environment.
Champion safety practices, including accident and fire prevention, and ensure team members understand and follow safety procedures.
Manage inventory and supplies to meet contract requirements, maintaining accurate records and ensuring timely procurement.
Monitor contract compliance and address issues that may impact quality or productivity, providing documentation and corrective solutions.
Maintain and support quality control systems in collaboration with the Program Manager to drive continuous improvement.
Respond promptly and professionally to accidents or incidents, ensuring proper documentation and follow-up.
Assist with administrative duties including record keeping, staff timekeeping, and daily time clock approvals.
Ensure all team members display required identification and adhere to accountability standards.