Program Assistant

Lao Family Community Development, Inc.•Oakland, CA

About The Position

Lao Family Community Development, Inc. (LFCD) is a community development non-profit agency established in the City of Richmond in Contra Costa County in 1980. Today Lao Family has expanded its operations and service footprint to two additional counties including Alameda and Sacramento. LFCD's headquarters office is in Oakland, CA. It delivers programs and services from 7 locations in 35 languages. The agency provides community development real estate facilities and a diverse array of workforce, education, and human services that directly support predominantly low-income US-born high-barrier families and individuals, refugees, immigrants, transitional-age youth, seniors, and other special populations such as individuals with disabilities. Job Summary: The Program Assistant/Front Desk plays a vital role in supporting reentry services by serving as the first point of contact for clients, County Probation, and visitors. This position ensures a welcoming, organized, and trauma-informed environment for individuals returning from incarceration. The assistant provides administrative and clerical support to program staff, manages front desk operations, and helps coordinate client services, appointments, and referrals. The ideal candidate is compassionate, detail-oriented, and comfortable working with individuals who have been involved with the justice system.

Requirements

High School Diploma or equivalent and 2 - 4 years of case management experience are required.
Strong interpersonal and communication skills, proficiency in data entry and case management software (experience with Tyler Supervision Case Management System is a plus), Excellent organizational and time-management skills, ability to work collaboratively with diverse populations, and knowledge of privacy laws and regulations, including HIPPA.
Demonstrated ability to work with families, women, and children without discrimination towards people of diverse cultures, races/ disabilities, and sexual orientations.
Strong organizational and time-management skills and consistent attention to follow-up
Proficient computer skills in, MS Office, Gmail, Internet, and Email.
Excellent oral and written communication skills, compassionate ability to work with the public, and work well with diverse populations of clients and volunteers.
Must be available to work on a non-standard work schedule, include evenings and weekends.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire; must pass a background check.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and work on the computer; use hands to handle or feel and talk or hear; move objects up to 25 pounds.

Nice To Haves

An associate's or bachelor's degree in social work, human services, or a related field is preferred.
experience with Tyler Supervision Case Management System is a plus

Responsibilities

Greet all clients, visitors, and staff with professionalism and empathy.
Maintain a welcoming, trauma-informed front desk environment.
Assist reentry clients with sign-in, appointment scheduling, organizing workshops, intake sessions, events, and navigating available services.
Answer and direct phone calls, take messages, and respond to general inquiries.
Maintain client records, sign-in logs, track room key card usage, and keep appointment calendars up to date.
Maintain confidential client records in compliance with organizational policies and regulatory standards.
Input/ enter client activities into the Tyler Supervision Case Management System, ensuring records are updated as needed.
Prepare documents, forms, and materials for use by program staff and clients.
Coordinate with case managers and program staff to ensure smooth client flow and timely support.
Enroll new clients in the Xavus System and encourage them to check in daily through the Xavus System.
Support program compliance by maintaining updated records and assisting with reports as needed.
Maintain the cleanliness and order of the front office and waiting areas.
Monitor inventory and request supplies as needed.
Enforce office policies, safety protocols, and confidentiality standards.
Provide referrals to additional services and resources as needed, including healthcare, employment, and financial support.
Collaborate with Case Managers, Housing Navigators, and other program staff to develop individualized service or housing plans tailored to client needs.
Offer ongoing support to clients throughout their participation in the transitional housing program to ensure their needs are met.
Participate in staff meetings, trainings, and cross-functional collaboration within the agency.
Communicate client needs, challenges, or concerns to appropriate team members.
Support other administrative tasks as requested by the supervisor.