Program Assistant

JVS SoCal•South El Monte, CA

11h•Onsite

About The Position

The Program Assistant plays a critical frontline operational role within the Veterans Services team, supporting the delivery of workforce, training, and supportive services to participants. This position is responsible for ensuring seamless client flow, accurate data entry, eligibility verification, appointment coordination, and high-quality customer service aligned with Workforce Innovation and Opportunity Act (WIOA), grant requirements, and CARF standards. The Program Assistant serves as the first point of contact for participants and is instrumental in maintaining compliance, supporting enrollment processes, coordinating intake activities, managing scheduling workflows, supporting fiscal processes, and ensuring program data integrity across systems such as CalJOBS and Salesforce.

Requirements

High School Diploma or equivalent required
Minimum 1–2 years of administrative, customer service, or workforce program experience
Strong customer service and communication skills with the ability to engage diverse populations
Ability to manage high-volume scheduling, front desk operations, and competing priorities
High level of attention to detail, particularly in data entry, documentation, and compliance tracking
Proficiency in Microsoft Office Suite and virtual communication tools (Teams, Zoom)
Ability to maintain organized systems for scheduling, documentation, and file management
Ability to handle sensitive information with professionalism and confidentiality
Position requires local travel between multiple service sites, partner locations, and offsite events based on program needs, assignments, and outreach activities
Reliable transportation is required to travel between work sites, attend meetings, conduct outreach, and support participants
May be required to support off-site intake sessions, hiring events, job fairs, and partner engagements across Los Angeles County

Nice To Haves

Associate’s Degree or higher preferred
Experience working with diverse populations, including veterans and individuals with barriers to employment, is strongly preferred
Familiarity with workforce systems such as CalJOBS or similar platforms preferred
Understanding of workforce development programs, employment services, and training pathways preferred