Program Assistant - Scheduling

William Paterson University•Wayne, NJ

10d•Onsite

About The Position

Thank you for your interest in working at William Paterson University. Reporting to the Registrar, the Program Assistant 16 Admin Services for Scheduling is responsible for making significant and measurable contributions to the efficient and effective workings of the department by assisting the scheduling needs in our scheduling division, working collaboratively with the Assistant Registrar – Scheduling, Registrar team and other academic departments on issues related to curriculum and schedule related academic policies. In addition to scheduling responsibilities, this individual will assist the Registrar in organizing and processing EM Appeal requests, documentation, and results. This role provides critical service to students and is, in large part, assists the University in course scheduling and registrar related functions. William Paterson University is a purpose-driven, proudly diverse community—designated as both a public Hispanic-Serving Institution and Minority-Serving Institution—committed to creating transformative academic, professional, and personal experiences as a powerhouse of progress. We foster a workplace that values growth, flexibility, and community, and we are recognized as a 2024 and 2025 Forbes’ Best Employers by State, 2025 Great College to Work For, and honored with the NJBIZ Empowering Women Award. Our 1,000 dedicated staff members enjoy competitive benefits, a four-day summer workweek, tuition support, and strong opportunities for internal promotion. Situated on a scenic suburban campus just 20 miles from New York City, WP offers a diverse, inclusive environment where your contributions fuel student success, economic and social mobility, and community engagement. Together, we empower our students through intentional, holistic support within flexible, innovative, and inclusive settings—preparing graduates to thrive professionally and personally, and to lead with a commitment to progress in New Jersey and beyond. Reporting to the Registrar, the Program Assistant - Scheduling, is responsible for making significant and measurable contributions to the efficient and effective workings of the department by assisting the scheduling needs in our scheduling division, working collaboratively with the Assistant Registrar – Scheduling, Registrar team and other academic departments on issues related to curriculum and schedule related academic policies. In addition to scheduling responsibilities, this individual will assist the Registrar in organizing and processing EM Appeal requests, documentation, and results. This role provides critical service to students and is, in large part, assists the University in course scheduling and registrar related functions. Department overview: The Office of the Registrar strives toward excellence by continuously evaluating efficiency and effectiveness, improving processes and practices, and actively seeking ways to best serve the campus community. The Office of the Registrar is dedicated to providing an environment that encourages growth, supports academic integrity, and promotes excellence in communications and respect.

Requirements

Associate degree from an accredited college or university.
Three (3) or more years’ experience in a Registrar Office using a student information system.
Demonstrated understanding of the requirements of the Family Education Rights and Privacy Act (FERPA) of 1974, as amended, regarding the privacy of student records and general information.
Capable of maintaining the confidentiality of all conversations, incidents, and information processed and maintained by the University.
Working knowledge of FERPA.
Demonstrated ability to organize, analyze, and present in an efficient and effective manner; able to maintain and adhere to deadlines
Capable of communicating effectively in written and oral formats
Ability to confidently exercise independent judgment in order to perform the duties and responsibilities of the job and support the mission of the department
Willing to go above and beyond with care and concern; commitment to customer service
Able to listen without judgement and collaborate effectively with a wide range of constituencies in a diverse community
Ability to troubleshoot complex problems and develop meaningful solutions in an efficient and effective manner

Nice To Haves

Knowledge of Courseleaf, 25Live and Banner Student system
Proficiency in MS Word and EXCEL
Familiarity with the priorities of faculty and academic departments
In-depth knowledge of transfer credit procedures and best practices.

Responsibilities

Process in Banner scheduling requests received from various academic departments within university.
These requests will include items such as adding and canceling classes. Including but not limited to processing changes to class and schedule information to include room changes, time changes, and/or instructor changes.
Create semester and registration screens for upcoming registration events in Banner.
Generate reports from software to satisfy requests from throughout university regarding room utilization and building utilization.
Assist with scheduling responsibilities throughout the semester, especially at critical times such as the beginning of the semester.
Serve as a resource for upcoming scheduling related projects.
Assist faculty, chairs, and deans when requests for scheduling are received from their areas.
Maintain a professional attitude and response to requests regarding scheduling items.
Make recommendations for action based upon university regulations regarding student and/or faculty requests.
Assist in organizing and processing EMAppeal documentation and results.
Other responsibilities as required, including but not limited to managing student records, overseeing registration processes, ensuring compliance with academic policies, and providing support to students and staff.