Program Assistant I

Clarity Wellness Community•Wellsville, NY

3d•Onsite

About The Position

Clarity Wellness Community is a progressive not-for-profit organization providing mental health services in Allegany and Wyoming counties. Clarity's mission is to empower people with care, connections and support for a lifetime of choice. We are currently seeking a full-time Program Assistant in our Wellsville, NY office. Program Assistants play a vital role in our organization, as they are charged with working in a fast-paced environment while providing clerical support to a variety of team members and individuals served by Clarity.

Requirements

HS Diploma with at least 6 months experience with administrative support and or a minimal of 2 years of experience in customer experience.
Documented proficiency in word, excel, and outlook.
Strong professional communication skills and excellent customer service required.
Must have the ability to cover additional work shifts as needed.
Must have a valid driver's license in the state that the employee resides with transportation or the ability to access and utilize forms of public transportation.

Responsibilities

Answer phones, transfer calls, take messages, review voicemails, and return calls as needed.
Provide a warm and pleasant experience to all guests in a professional manner.
Ensure paperwork and responsibilities are completed in a professional, timely and efficient manner.
Ensure records are maintained in a safe and HIPAA compliant manner.
Complete tasks associated with enrollment of participants in services which include but are not limited to the following: scheduling appointments, rescheduling appointments, documenting reasons for no shows, reschedules, and cancellations in the calendar, build client record for all new clients by entering all of the necessary demographic data, obtain consent for primary care physician, obtain consent for emergency contact, obtain consent for treatment, privacy notification, PSYCKES consent, RHIO consent, and consent for telehealth services, complete appointment reminder phone calls, cancel and reschedule appointments when staff are calling off for the day, ensure insurance information is present, back fill schedule when clinicians request assistance.
Collect co-payments, as necessary.
Abide by policies in the employee handbook and related procedures within the organization.