Program Assistant for the Justice Education Center

Pitzer College•Claremont, CA

8d•$22 - $24•Hybrid

About The Position

The Program Assistant provides comprehensive administrative, programmatic, and logistical support for the Justice Education Center (JEC), including the Inside-Out Prison Exchange Program. Reporting to the Senior Director and serving as a key liaison with faculty, students, community partners, and prison education staff, this role supports daily operations, coordinates academic program activities, ensures gate clearance and scheduling for Inside-Out courses, and advances communication and engagement strategies. The position requires initiative, confidentiality, attention to detail, creativity, and the ability to work independently and collaboratively across a wide range of settings—including college campus, remote locations, and correctional institutions.

Requirements

Knowledge of the U.S. criminal legal system (preferably California).
Demonstrated ability to communicate clearly, compassionately, and professionally across a wide range of populations, including incarcerated and formerly incarcerated individuals.
Strong writing skills, attention to detail, proofreading ability, and proficiency in varied communication platforms.
Strong organizational skills; ability to prioritize, meet deadlines, and manage multiple tasks.
Excellent customer service orientation and ability to maintain confidentiality.
Proficiency with Microsoft Office, Google Workspace, and familiarity with Canva or social media management tools; ability to learn WordPress within one month.
Ability to work independently and collaboratively in campus, remote, and correctional settings.
Valid driver’s license and ability to travel to partner sites.
Strong leadership and collaboration skills with a commitment to a team-based work environment.
Natural aptitude for technology and expertise with MS Office, including expert level use of Excel.
Ability to problem-solve and use analytical skills to develop and implement creative solutions.
Strong interpersonal, written and verbal communication skills and attention to detail.
Ability to take initiative to work proactively, meet deadlines, organize and prioritize multiple projects, think strategically, and work with numbers and data.
Exhibit personal integrity and ability to appropriately handle confidential and sensitive information.
Exhibit a positive attitude, strong work ethic, and sound professional judgment.
Bachelor’s Degree or equivalent experience and at least one year of administrative or office support experience.
Experience working with the criminal legal system, incarcerated individuals, or re-entry services (employment, advocacy, or lived experience welcome).

Nice To Haves

Experience in higher education, justice education, or community programming.
Experience with grant administration or reporting
Experience supervising student workers or volunteers.
Familiarity with California correctional education settings.
Individuals who have lived experience with incarceration are strongly encouraged to apply.
Ability to obtain CDCR clearance.

Responsibilities

Administrative & Program Support Serve as the primary contact for JEC inquiries; respond by email, phone, and in person using sound judgment to route requests.
Provide clerical and operational support including recordkeeping, correspondence preparation, calendar management, proofreading, and payment processing via Workday.
Maintain electronic files and develop procedures to ensure accurate and accessible records.
Gather information, conduct research, and support project-based tasks for the Senior Director and Program Manager.
Program Coordination Collaborate with faculty and correctional education staff to schedule Inside-Out courses, support virtual programming, and maintain course logistics.
Facilitate student and faculty gate clearance; coordinate delivery/pick-up of materials for courses held at correctional facilities.
Serve as teaching support for Inside-Out courses, assisting both Inside and Outside students.
Support Inside-Out student enrollment, liaise with Registrar’s Office, and ensure timely distribution of transcripts to correctional partners.
Communications, Outreach, & Marketing Develop and execute digital marketing strategies to raise program visibility.
Create and manage website content, social media posts, and digital materials in alignment with program goals.
Track performance metrics and provide recommendations for improvement.
Produce and distribute promotional materials and event announcements.
Liaison & Committee Support Coordinate meetings with internal and external stakeholders; prepare agendas, handouts, RSVPs, Zoom logistics, and minutes.
Engage with community partners, correctional entities, college offices, and government agencies to advance the mission of JEC.
Support travel, event logistics, and reimbursements when in-person activities resume.
Other Duties Perform additional related responsibilities as assigned.