Program Coordinator, Center for Professional Education - UT Chattanooga

University of Tennessee•Chattanooga, TN

2d•Onsite

About The Position

The Program Coordinator supports the effective delivery of UTC’s Center for Professional Education (CPE) programs by managing day-to-day operations, logistics, scheduling, and program communications. As a primary point of contact for learners, instructors, and partners, this role ensures programs run smoothly and meet institutional standards. Responsibilities Programs Operations & Coordination Coordinate daily operations for assigned CPE programs, including scheduling, logistics, materials, and instructional support Serve as the primary operational point of contact for instructors, facilitators, and internal/external partners Support program setup, launch, delivery, change management, and close-out activities Maintain program calendars, rosters, records, and required documentation Ensure program delivery aligns with approved scope, timelines, budgets, and institutional guidelines Administrative & Team Support Contribute to process improvement efforts, documentation, templates, and operational resources Participate in team meetings, planning sessions, and cross-functional coordination Provide general administrative and project support aligned with departmental priorities Support development and monitoring program budgets in collaboration with leadership Student Support & Program Experience Serve as a point of contact for prospective and enrolled learners regarding program logistics, expectations, and navigation Support onboarding processes, orientation materials, and pre-course communications Assist with attendance tracking, completion records, evaluations, and post-program follow-up Identify and escalate learner concerns to leadership as appropriate Help foster a positive, professional, and responsive learner experience Instructor, Partner, & Relationship Support Assist with sourcing, onboarding, and supporting instructors, facilitators, and subject-matter experts Coordinate instructor agreements, documentation, communications, and expectations Support partnership development and help maintain relationships with employers, vendors, and community organizations connected to assigned programs Systems, Data & Reporting Maintain accurate program, instructor, and enrollment data across CPE systems/platforms Generate reports related to enrollment, attendance, completion, instructor engagement, and program performance Support audits, compliance checks, and internal reviews as needed Use data to support planning and identify operational improvements Knowledge, Skills, and Abilities Strong organizational skills to manage scheduling, logistics, records, and daily program operations Effective communication and customer service skills for supporting learners, instructors, and partners Ability to maintain accurate data and generate reports related to enrollment, attendance, and program performance Ability to support instructors and partners through onboarding, documentation coordination, and ongoing communication Ability to troubleshoot issues and escalate concerns to ensure a positive learner and program experience This position is a Limited Duration Appointment (LDA) . A Limited Duration Appointment (LDA) is a form of regular employment for a specific project or for a limited period. An LDA may be established for up to one year with an option to renew the appointment annually for a maximum of three years. Please note that this position may be converted to a permanent position prior to or at the conclusion of three years, funding dependent. Review of applications will begin on February 23, 2026, and will continue until the position is filled. Applications received by this date will receive priority consideration

Requirements

Bachelor’s degree
One (1) to two (2) years of experience in an education, training, or program support environment
Relevant education may be considered in lieu of direct experience
Strong organizational skills to manage scheduling, logistics, records, and daily program operations
Effective communication and customer service skills for supporting learners, instructors, and partners
Ability to maintain accurate data and generate reports related to enrollment, attendance, and program performance
Ability to support instructors and partners through onboarding, documentation coordination, and ongoing communication
Ability to troubleshoot issues and escalate concerns to ensure a positive learner and program experience

Nice To Haves

Master’s degree
Three (3) to five (5) years of experience in continuing education, professional education, extension, outreach, or workforce development
Experience supporting non-credit, community-facing, or adult learner programs

Responsibilities

Programs Operations & Coordination Coordinate daily operations for assigned CPE programs, including scheduling, logistics, materials, and instructional support
Serve as the primary operational point of contact for instructors, facilitators, and internal/external partners
Support program setup, launch, delivery, change management, and close-out activities
Maintain program calendars, rosters, records, and required documentation
Ensure program delivery aligns with approved scope, timelines, budgets, and institutional guidelines
Administrative & Team Support Contribute to process improvement efforts, documentation, templates, and operational resources
Participate in team meetings, planning sessions, and cross-functional coordination
Provide general administrative and project support aligned with departmental priorities
Support development and monitoring program budgets in collaboration with leadership
Student Support & Program Experience Serve as a point of contact for prospective and enrolled learners regarding program logistics, expectations, and navigation
Support onboarding processes, orientation materials, and pre-course communications
Assist with attendance tracking, completion records, evaluations, and post-program follow-up
Identify and escalate learner concerns to leadership as appropriate
Help foster a positive, professional, and responsive learner experience
Instructor, Partner, & Relationship Support Assist with sourcing, onboarding, and supporting instructors, facilitators, and subject-matter experts
Coordinate instructor agreements, documentation, communications, and expectations
Support partnership development and help maintain relationships with employers, vendors, and community organizations connected to assigned programs
Systems, Data & Reporting Maintain accurate program, instructor, and enrollment data across CPE systems/platforms
Generate reports related to enrollment, attendance, completion, instructor engagement, and program performance
Support audits, compliance checks, and internal reviews as needed
Use data to support planning and identify operational improvements