Program Assistant and Benefits Specialist / Behavioral Health

RHA Health Services, LLC•Marion, NC

1d•$17 - $20

About The Position

We are hiring for: Program Assistant and Benefits Specialist / Behavioral Health Type: Regular If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services! Ensures all administrative, accounting, certain service user related, and purchasing functions are handled in an efficient, accurate, and timely manner and is in accordance with company policies and procedures. Assists the Team Lead in the analysis of the Team's performance, through the development, processing, and tracking of performance reports and tracking spreadsheets. Works closely with the Team Lead. Provides Benefits Counseling information to individuals receiving services from the IPS-SE (Individual Placement Services-Supported Employment) Team.

Requirements

High School Diploma or GED equivalent required
Two years of medical office experience preferred
Proficient with computers and Microsoft Office including Excel, Teams, and Outlook
Excellent verbal, written and interpersonal communication skills
Valid driver's license
Pre-employment screening: Complete criminal background Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities) Drug testing Education verification and other credentialing based on position requirements.
Proof of employment history or references (if required)
Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals.

Nice To Haves

Associate's Degree Preferred

Responsibilities

Complete Work Incentives Practitioner Training
Meet with individuals served by the IPS Team in the office, their home and community
Provide information about and referrals to programs that support work
Gather information from the individual and verify their public benefits such as SSDI/SSI/Food and Nutrition and housing subsidies
Provide individualized advisement, including a Benefits Summary & Analysis (BS&A) report
Provide proactive ongoing work-related benefits support.
Assist with Data Entry and Record Management
Document release and disclosure on Accounting of Release and Disclosure form.
Generate and review reports as needed.
Complete data entry of individual served information (e.g., admissions, discharges, medical record updates, data entry, job status, etc.)
Ensure billing protocols are followed per required timeframes.
Complete and maintain records and authorization of services in the Division of Vocational Rehabilitation and/or MCO medical record.
Provide caseload and authorization management reports
Assist with Customer Service Responsibilities- Answers telephones, greets, and assists customers (individual served, providers, vendors, co-workers), Demonstrates appropriate phone etiquette, assesses information given and responds with proper information regarding agency and services, takes and forwards messages as needed.
Types documents, forms and spreadsheets as needed
Facilitates communication between staff, individual and outside agencies d Participates on committees and in unit/community meetings
Receives ongoing training and skills enhancement through conferences, seminars, and relevant training.
Demonstrates flexibility and commitment to meeting IPS Team needs.

Benefits

Payactiv: early access to the money you’ve earned from hours you’ve already worked, before payday!
Employee perks and discount program: to help you save money!
Paid Time Off (full-time employees only)
Health/Insurance (full-time employees only)
401(k) retirement savings program
Wellbeing Programs: Physical, Emotional and Financial
Chronic Disease management programs for hypertension and diabetes (for qualifying employees)
Training: Free CPR, first aid, and job-specific training opportunities

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