Program and Operations Coordinator, GLaD (Student Services Professional III)

San Diego State University • San Diego, CA

6h • Onsite

About The Position

The Program and Operations Coordinator supports the mission, programs, and daily operations of Graduate Life and Diversity (GLaD) within the Division of Student Affairs and Campus Diversity at San Diego State University. Reporting to the Assistant Vice President for Student Affairs and Campus Diversity, this position leads and coordinates graduate student programming, operations, outreach, and retention initiatives while collaborating with campus and community partners to enhance graduate student success, belonging, and engagement.

Requirements

• Equivalent to graduation from a four-year college or university in a related field; including or supplemented by upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related.
• Possession of the required knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience.
• Knowledge of student and leadership development theory, identity development models, and group and individual behavior principles, with the ability to apply these concepts in practice.
• Ability to design, develop, implement, deliver, and evaluate educational programs, training workshops, and student-centered initiatives.
• Demonstrated cultural competence, including sensitivity to the social, political, personal, and cross-cultural needs of students from diverse backgrounds, and competency in cross-cultural communication.
• Strong collaboration and interpersonal skills to work effectively with students, faculty, staff, administrators, and campus partners on issues related to diversity, community, and student success.
• Ability to exercise discretion, confidentiality, and sound judgment when responding to sensitive, complex, or emotionally charged situations.
• Ability to manage multiple concurrent projects independently, prioritize work effectively, and follow through with minimal direction.
• Leadership and facilitation skills, including the ability to recruit, train, support, and guide student staff and volunteers, facilitate difficult dialogues, and build consensus within diverse groups.

Nice To Haves

• One year in the program area to which assigned may be preferred but is not required.
• A master’s degree in counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience.
• A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Responsibilities

• Coordinate and support the daily operations of Graduate Life and Diversity, including space management, communications, budget projections, and administrative functions.
• Develop, implement, and assess educational, leadership, community-building, and diversity-focused programs and signature events for graduate students.
• Support graduate student recruitment, retention, advising, and mentorship efforts in collaboration with campus partners and academic units.
• Lead and provide work direction to student assistants, interns, and volunteers, including training, supervision, and program coordination.
• Manage outreach, communications, and reporting efforts, including marketing materials, social media, newsletters, websites, and annual reports.

Benefits

• Generous Time Off : 15 paid holidays, vacation, and sick leave.
• Retirement : CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
• Health Coverage : Medical, dental, and vision options at low or no cost.
• Education Support : CSU tuition fee waiver for employees and eligible dependents.
• Optional Offerings : FlexCash, life and disability insurance, legal and pet plans.
• Campus & Community : Access to the library, campus events, employee groups, and volunteer and social activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees