Program Administrator

Circle of Life Home Care Anishinaabe•Albuquerque, NM

5h•Hybrid

About The Position

Circle of Life is a leading home care agency serving 6 states, providing services for seniors, children, and people with disabilities, with a mission to “honor those we serve.” The Program Administrator is responsible for managing and administering assigned programs, including PCA, Homemaking, and/or ICLS. This role will work with the Branch/Operations Manager to support general office operations in the Albuquerque Branch.

Requirements

comfortable working in the Microsoft Office Suite
excellent time management skills
ability to prioritize multiple deadlines
comfortable training small groups of people while keeping them engaged

Responsibilities

Ensure the operational process of home health services is efficient and meets clients’ needs
Ensure payroll is processed timely and accurately
Determine if potential clients qualify for programs offered and secure necessary paperwork
Oversee the referral intake process for the office, including coordinating with outside partners to coordinate service, developing plans of care, conducting visits in the home, and ensuring quality service is provided to client
Resolve any concerns client or case manager may have with performance of services being provided
Assist in recruiting and placing paraprofessionals, including compatible staff with clients
Coordinate administrative and paraprofessional training for new and existing staff, and communicate with staff regarding performance
Market current services to potential clients, families, case workers, and others who could refer additional business to the organization
Seek new markets for expansion, including attending trade shows and industry meetings
Input employee and client data into electronic systems, ensuring information is entered timely and accurately
Maintain and oversee all employee records, ensuring all required documentation is on file and complete