Program Administrator - Operations Support and Compliance

Infinity by Marvin • Eagan, MN

1d • $60,000 - $70,000

About The Position

Infinity Replacement is Marvin’s dedicated replacement window and door business, bringing a legacy of craftsmanship and premium quality directly to homeowners. Through our direct‑to‑consumer model, we deliver industry‑leading fiberglass products, personalized in‑home consultations, and professional installation—making the window replacement experience simple, seamless, and satisfying.
We are seeking a Program Administrator – Operations Support & Compliance to join our growing team.
The Program Administrator provides daily operational support and compliance oversight across all Infinity Replacement markets. As a trusted partner to field leadership and operations teams, this role ensures consistent processes, adherence to regulatory and safety requirements, and a superior customer experience.
This individual will optimize workflows, monitor performance, support key operating systems, and represent the Infinity Replacement brand with professionalism and integrity.

Requirements

• Bachelor’s degree in business management, legal studies, project management, or a related field preferred.
• Knowledge of home improvement/remodeling industry standards and relevant business regulations.
• Strong risk‑assessment capability and analytical skills.
• Demonstrated ability to solve complex problems independently.
• Strong interpersonal and communication skills; able to work both independently and cross‑functionally.
• Ability to identify operational gaps and recommend training or process improvements.
• High proficiency with technology systems, spreadsheets, and presentation tools.
• Exceptional attention to detail and accuracy.
• High level of personal integrity and professionalism.

Responsibilities

• Support field leadership and operations teams with daily operational and compliance needs
• Manage regulatory research, background checks, licensing, and accurate record keeping
• Conduct compliance audits and provide performance reporting
• Identify and resolve process or compliance issues
• Maintain and improve operational processes and documentation
• Manage installer onboarding and regulatory requirements
• Use systems such as Salesforce, CRM platforms, Infinity Designer, Origami, and Avalara
• Communicate clearly with field teams and represent the Infinity Replacement brand professionally

Benefits

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
• Giving at Marvin – participate in organized volunteer opportunities
• Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships
• health insurance
• paid holidays
• paid parental leave
• a 401(k) retirement savings match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level