Program Administrator II - PACT & New Journeys Programs

Frontier Behavioral Health•Spokane, WA

1d•$91,491 - $111,463

About The Position

Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us! WHY CHOOSE FRONTIER BEHAVIORAL HEALTH? At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission. Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County. At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more. Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve. In partnership with the Program Director, is responsible for the overall design, development, direction, coordination, and evaluation of assigned departments, including implementing policies, guidelines, practices, and staff training plans for following programs here at Frontier Behavioral Health: The Program for Assertive Community Treatment (PACT) is an intensive and highly integrated approach for community mental health service delivery. The multidisciplinary team shares a caseload of individuals who experience symptoms of the most serious forms of mental illness, predominantly but not exclusively the schizophrenia spectrum disorders. Many individuals also experience substance abuse, victimization and trauma, psychiatric hospitalizations, arrests and incarceration, homelessness, and additional significant challenges. The symptoms and complications of mental illnesses lead to serious functioning difficulties in several areas of life, often including work, social relationships, residential independence, money management, and physical health and wellness. The New Journeys Program is a Coordinated Specialty Care program that seeks to identify people ages 15-40 who have experienced their first psychotic episode as early as possible and direct them to services that specifically address their own individual needs. The treatment team consists of a group of experts who work collaboratively with each other, with the individual, and with the individual’s loved ones to meet recovery goals. New Journeys (NJ) is a voluntary, intensive early intervention program that provides coordinated specialty care for individuals experiencing their first episode of psychosis. A small interdisciplinary program works with individuals and their natural supports to assist participants in achieving optimal functioning in home, school, work, social and leisure areas of their life. The NJ Team provides individual resilience therapy (IRT), education and employment support, family support, peer support, case management, and medication management. Treatment can involve multiple contacts per week with the individual and/or natural supports, and can occur in the office, community, or in the individual’s home. Enrollment in New Journeys can last up to two years with the goal that individuals are in the recovery phase of psychosis and confident in their abilities to live a fulfilling, meaningful life upon graduation. Additionally, the Program Administrator will provide on-going clinical and administrative supervision, leadership, and support to staff within assigned departments. Assign tasks/delegate responsibilities and conduct follow-up to ensure deadlines are met, contract requirements and goals are achieved, and quality work is completed. Address complaints, investigate concerns and resolve problems. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance, providing positive employee recognition, coaching to potential and corrective action as needed.

Requirements

Master’s degree in the behavioral health sciences.
Clinical licensure from the Washington State Department of Health.
Five years of experience post master’s degree providing direct treatment services in behavioral health care with children, youth, families, and/or adults with serious emotional problems, mental illness and/or co-occurring alcohol and substance use disorders.
Two years of experience supervising employees.
Experience with crisis intervention, including risk assessments.
Must have an unrestricted and valid driver’s license, be able to pass a motor vehicle screening and driving test, have active car insurance, and be willing to use their personal vehicle in the course of work.
Ability to communicate and engage effectively with individuals of varied, backgrounds, trauma experiences, cultures, education level and socio-economic status.
Must be computer literate with experience in Microsoft operating systems.
Capacity to work cooperatively, independently and creatively in order to accomplish assigned responsibilities.
Ability to work within the agency’s structure, to relate constructively to colleagues and community, and to use professional guidance and supervision.
Capacity to display a positive, optimistic, accepting attitude toward staff, clients and the community.
Sensitivity to individuals’ unique cultural characteristics, and to the challenges faced by the socioeconomically disadvantaged.
A broad range of experience and/or knowledge of issues and service delivery approaches related to providing clinical services, including evidence-based and promising practices and progressive approaches, to children and their families, and adults in a community mental health setting and clinical program development for these populations.
Knowledge base should include an understanding of integrative managed behavioral health care systems and service management.

Nice To Haves

Experience in program development
Experience with electronic health records and reporting preferred.

Responsibilities

Participate in program planning and provide oversight of assigned program.
Gathering, reviewing, analyzing, and submitting data requests to Director, and assisting with program development, redesign, and compliance.
Continually seek areas of opportunity for program and process improvement and work in collaboration with program director to implement positive change.
Provide and role model effective leadership that engages, motivates, and supports assigned staff.
Provide supervision to assigned staff in a manner that promotes and develops clinical and leadership skill development.
Address employee performance concerns in a timely manner, utilizing HR support as needed.
Provide case consultation and case review.
Oversee implementation and adherence to of organization wide and department specific FBH policies, monitoring for compliance and addressing non-compliance as needed.
Ensure supervisors provide and document on-going staff support/recognition, supervision, teaching and training and that supervisors engage with staff in a manner that builds staff clinical knowledge and skills, enhances team cohesiveness, and elevates staff morale.
Remain up to date with all contractual and regulatory requirements affecting assigned program areas, closely monitoring achievement of required objectives and metrics (as applicable) and proactively addressing shortcomings as needed.
Effectively disseminate information as appropriate.
Effectively manage change, utilizing a positive approach.
Assist staff to utilize productive conflict resolution techniques in handling conflict.
Monitor staff performance to ensure staff meet performance expectations, productivity requirements, compliance with required training, documentation and timekeeping.
Complete employee performance reviews in a timely manner.
Provide community and regional consultation, training and education as directed.
Participate in peer review, staffing, and administrative meetings and in-service training as directed.
Escalate barriers, high risk situations, unresolved concerns, etc. to Director or appropriate individual as needed.
Requires travel to see clients in the community and travel between work sites either via FBH owned Vehicles and/or personal vehicle.
Other duties as assigned.

Benefits

Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment! Plus 9 Paid Federal Holidays!
Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.
Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.
Medical, Dental and Vision
Retirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.
Flexible Spending Accounts
Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.
Signing Bonus!
No-cost licensure supervision for those pursuing clinical licensure.
Federal and State Loan Forgiveness Program for qualifying Programs.
Reimbursement of License/Certification application fee that is required for the position.
Free Employee Assistance Program
Staff Discounts at various FBH partners throughout Spokane!