Professional & Technical Writer

Community Behavioral Health.•Philadelphia, PA

About The Position

The Professional & Technical Writer will be responsible for developing a wide range of documentation for internal and external audiences (including content for digital channels, manuals, provider Bulletins and Notices, and presentations) as well as performing quality reviews, rewrites, and editing. He/she will be able to work collaboratively with SMEs (Subject Matter Experts) to gain subject knowledge (as necessary) and to communicate that knowledge clearly and concisely to a wide range of audiences through written narrative.

Requirements

Bachelor’s Degree required in English, Journalism, Communications, or a related field
Minimum of 3 years of experience as a writer and/or editor
Excellent verbal and written communication skills.
Excellent writing and grammatical skills.
Excellent organizational skills and attention to detail.
Ability to present complex data in clear, concise text.
Ability to meet deadlines and to work independently.
Ability to edit and proofread work of colleagues.
Ability to develop working knowledge of behavioral healthcare terminology and concepts
Proficient with Microsoft Office Suite or related software.

Nice To Haves

Technical Writing Certification a plus
Experience in healthcare a plus
Experience in documentation management preferred

Responsibilities

Serve as a lead writer as assigned on a variety of CBH projects, including initiating an external newsletter and other publications, as well as editing and proofreading.
Develop and implement internal and external materials for CBH Members, Providers, federal and city partners, and stakeholders.
Research, interview, and write content for fact sheets, blogs, newsletters, brochures, flyers, video and podcast scripts, and other materials.
Support internal SMEs with the development and/or revision of written materials targeted to CBH’s Provider community, including procurements, technical standards and guidelines, and internal CBH policies/procedures.
Project manage, write, and edit technical documents including reference and stakeholder manuals.
Write and edit procedural documentation such as user guides.
Write and edit RFPs, RFIs, BRDs, and other procurement-related documents and materials.
Help determine the type of publication that will best serve the project requirements.
Meet with team members, SMEs, and project managers to learn about and document processes.
Research and stay on top of healthcare, insurance, and various industry-related trends.
Assess audience needs and adjust the tone and technical terms used to meet those needs and to ensure understanding.
Help plan writing processes and set timelines and deadlines.
Create and/or work with graphic designers to create diagrams, charts, and other visual aids to assist readers in understanding content or processes.
Gather feedback from Members, Providers, team members to improve CBH content, manuals, and other publications.
Assist in creating tutorials to help end-users on applications
Assist in creating and maintaining the information architecture