Professional Services Project Manager

Wiliot•New York, NY

About The Position

Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnect from the IoT. This revolutionary mixture of cloud and semiconductor technology is being used by some of the world’s largest consumer, retail, food and pharmaceutical companies to change the way we make, distribute, sell, use and recycle products. Our investors include Softbank, Amazon, Alibaba, Verizon, NTT DoCoMo, Qualcomm and PepsiCo. We are growing fast and need people that want to be part of the journey, commercializing Sensing as a Service and enabling “Intelligence for Everyday Thing”. The Professional Services Project Manager at Wiliot leads the delivery of highly customized, customer-specific IoT engagements built around unique Use-Cases, Operational workflows, and data outcomes. Unlike templated implementations, Wiliot Professional Services projects are bespoke by design and require strong problem-solving, adaptability, and cross-functional orchestration. This role owns end-to-end delivery across custom event definition, hardware deployment, data activation, and operational validation, ensuring each engagement is tailored to the customer’s environment, processes, and business objectives.

Requirements

5–9+ years managing custom Professional Services or technical delivery projects
Experience delivering non-templated solutions in IoT, hardware-enabled SaaS, or systems integration
Strong ability to manage ambiguity and iterative delivery
Experience managing SOW-based engagements

Nice To Haves

Experience with event-driven architecture or sensor-based systems
Experience in Technological Project Management
Background in supply chain, logistics, retail, or manufacturing

Responsibilities

Custom PS Delivery & Roadmap Execution
Own customer delivery from post-sales handoff through project close and transition to Solutions/Delivery
Lead non-templated Professional Services engagements where each customer’s environment, workflows, and success criteria are unique.
Execute projects aligned to the Wiliot PS Roadmap: Discovery → Custom Event Design → Operational Validation → Transition to Solutions → Deployment at Scale
Translate ambiguous customer requirements into structured project plans and measurable milestones.
Custom Event & Solution Orchestration
Partner with Engineering to define customer-specific event logic and data flows
Align hardware placement, gateway strategy, and cloud configuration to custom events.
Customer & Stakeholder Leadership
Serve as the Customer-facing lead on PS projects.
Manage expectations in evolving scope environments
Communicate risks, trade-offs, and progress clearly.
Cross-Functional & Partner Coordination
Coordinate delivery across Professional Services, Engineering (Cloud, Data), and Product teams
Manage dependencies with external partners and CS Executives.
Ensure clean handoffs between Sales, PS, and Solution/Delivery.
Hardware & Physical Environment Management
Oversee deployment of Wiliot Pixels and Gateways in customer-specific environments
Manage risks related to RF conditions, layouts, materials, and operational constraints
Ensure physical deployment supports defined custom events
Governance, Change & Financial Control
Manage SOW-based engagements with evolving scope
Lead change management and scope control
Track delivery metrics including margin, utilization, and customer satisfaction