Project Manager - Professional Services (Boston)

Aptitude Software•Boston, MA

2d•Hybrid

About The Position

About us: At Aptitude, we’re on a mission to change the way the world’s leading enterprises understand and grow their businesses. Our industry-leading finance data platform, Fynapse, helps organizations streamline their operations, unlock trusted insights and accelerate growth. We’re proud to be building a global team of passionate and ambitious people who love solving complex challenges and making an impact. We celebrate diverse perspectives and believe that our differences make us stronger, smarter and more creative. With our headquarters in London and offices in seven locations worldwide, we’re proud to partner with clients across four continents. Wherever you join us, you’ll be part of a global community shaping the next generation of finance technology. As a Project Manager, you will be a member of the Professional Services Team. This role works regionally but you will be expected to collaborate globally across the company with a variety of teams both within Professional Services and across other teams such as Product, GTM and Commercial. You will be an ambassador of the company with a solid understanding, by using examples, of the markets and clients the company serves and the finance processes and value in the data that the products and solutions we offer are supporting. What you’ll do: You will be considered a leading figure in your domain and provide steering and support to numerous client facing projects. You will be expected to fully understand and ensure the agreed outcomes of the implementation are delivered and will be ultimately accountable for the success of the overall project delivery, including, but not limited to, commercial success, robustness of the solution, client satisfaction, a stable and fulfilled implementation team. You will be responsible for performing a project management role within client delivery programs delivery Aptitude Software (‘Aptitude’) products and services, while supporting the Regional Professional Services Director with respect to portfolio delivery management and strategic initiatives. The role requires confidence and leadership which enables clients to build trust in our delivery. Critical to the success of this will be your proficient client communication and management skills. You are expected to drive and inspire others around you. As part of the overall role there will be an expectation that you manage risk and think commercially as part of your decision-making process. Always making sure you are focusing on the important and consistently striving to deliver value to Aptitude and the client. To ensure successful project delivery you must confirm that an achievable Delivery Plan is in place at the outset and it is managed and tracked throughout the project lifecycle. Your Delivery Plan must be cognisant of all external dependencies that impact successful delivery. The role will involve managing and advising others of the combined implementation team, i.e. other Aptitude employees, partner staff and client staff. The responsibility of the full project life cycle will, include handover to the client and internal support services. This will include ensuring your team understand and follow best practice to ensure that the quality of our delivery is fit for purpose, always striving towards a model of repeatability. You will ensure your team manage and track how the client requirements relate to Aptitude product(s) capabilities, which will require a two-way dialogue with product teams. As well as ensuring your team are actively engaging with other project teams to share knowledge, best practice, client experiences, lessons learnt and re-usable delivery artefacts. It is a given that the Project Manager will proactively keep up-to-date with relevant knowledge and skills and that they will be aligned to the evolving company culture, contributing towards internal communications and sharing stories to the wider Aptitude community where appropriate. The role will usually be performed remotely (excluding the 2 days per week at the office), some visits may be required to client premises during an engagement, which may be travel in-country and/or overseas.

Requirements

Significant experience in project management delivering software implementations (ideally 3-5 years minimum)
Proven track record of managing and delivering multiple complex projects
Deeply motivated to deliver what was committed
Project management professional qualification essential – for example, APM Accredited, PRINCE2, PMP
Demonstrated ability to lead and plan all aspects of delivery including budget, quality, risk (commercial & delivery), client satisfaction and solution assurance
Demonstrated experience of managing and maintaining related resource planning/forecasting and deliverables
Build collegiate working relationships with a diverse range of contacts both within and outside the company; demonstrated ability to influence and maintain positive relationships with key client stakeholders
Managing and providing guidance to other members of the project team to ensure delivery against plan, and involvement of the right people at the right time
Fosters a continuous learning approach supporting the development of self and others; with the ability to drive and own the implementation of best practice project processes (including agile where appropriate), delivery standards and commercial engagement terms
Detailed understanding of agile, waterfall, and hybrid methodologies
Escalation management of project out of line situations including stakeholder communication and management
Ability to establish and maintain a “trusted advisor” relationship with the client and partner stakeholders
Ability to communicate effectively with stakeholders at all levels, C level, finance, IT and project
Risk and issue management assistance for delivery teams as a point of escalation
Show persistence and resourcefulness in the face of challenges

Responsibilities

Provide steering and support to numerous client facing projects
Fully understand and ensure the agreed outcomes of the implementation are delivered
Accountable for the success of the overall project delivery, including, but not limited to, commercial success, robustness of the solution, client satisfaction, a stable and fulfilled implementation team
Performing a project management role within client delivery programs delivery Aptitude Software (‘Aptitude’) products and services
Supporting the Regional Professional Services Director with respect to portfolio delivery management and strategic initiatives
Confirm that an achievable Delivery Plan is in place at the outset and it is managed and tracked throughout the project lifecycle
Managing and advising others of the combined implementation team, i.e. other Aptitude employees, partner staff and client staff
Ensuring your team understand and follow best practice to ensure that the quality of our delivery is fit for purpose, always striving towards a model of repeatability
Ensuring your team manage and track how the client requirements relate to Aptitude product(s) capabilities, which will require a two-way dialogue with product teams
Ensuring your team are actively engaging with other project teams to share knowledge, best practice, client experiences, lessons learnt and re-usable delivery artefacts
Proactively keep up-to-date with relevant knowledge and skills and that they will be aligned to the evolving company culture, contributing towards internal communications and sharing stories to the wider Aptitude community where appropriate