Professional Services Project Manager

Delinea • Redwood City, CA

20h • Remote

About The Position

The role of the Project Manager is to manage Delinea’s large packaged and custom projects, from time of sale until project completion. This includes facilitating the kickoff calls/meetings and managing the scope, schedule, budget, resources, and timely delivery of deliverables during the projects.
It includes ensuring that projects are completed as close to the originally stated timeline as possible, and within the initial budget, or if that’s not possible due to changing conditions, ensuring that clients are notified in a timely manner of scope changes that may impact the timing, scope, or cost of a project. The Project Manager works closely with Consultants, Architects, and other Project Managers in the Professional Services team, and with staff from other departments within Delinea including Technical Support, Sales, Engineering and Partners.
This remote in the United States position will report to the Sr. Director of Professional Services, Project Management.

Requirements

• Bachelor’s Degree or higher in a technical or communications field or equivalent experience – Project Management related degree is a strong plus.
• PMP, Prince2, or similar PMI certification.
• 5+ years of full-time work experience doing project management work for software or IT companies.
• Excellent verbal and written communication skills.
• Ability to effectively manage multiple tasks and competing priorities
• Proven ability to effectively engage and work with clients, sales, consultants, and other technical roles such as support engineers.
• Solid experience with project management tools such as Microsoft Project, Smartsheet, etc., and Microsoft Office tools.
• Experience using a Customer Relationship Management system such as Salesforce.

Nice To Haves

• Cyber Security Project Management is a plus
• Experience using a Professional Services Automation tool such as Certinia is a plus.
• Experience using a Customer Success platform such as Gainsight is a plus

Responsibilities

• Work with technical consultants and architects from both Delinea and Delinea’s services partners to:
• Help facilitate services project calls, introductory calls, regular status reporting, and other meetings.
• Manage project scope, schedule, budget, resources, and deliverables from inception to execution.
• Facilitate and document requirements.
• Leverage the Global Professional Service Delivery Methodology
• Ensure timely kickoff calls with handoff and set clear expectations for each project, including:
• Ensure that key KPIs including budget, schedule, etc. are maintained.
• Ensure timely change requests are submitted
• Keep Professional Services management team informed of projects requiring intervention
• Use project management software such as Smartsheet to create clear project plans for projects, including tasks, sub-tasks, dependencies, resources, and timeframes.
• Collaborate with the Customer Success team to keep them informed about engagements in accounts that they manage.
• Collaborate with Sales and Professional Services leadership to keep them informed about engagement status, any blockers, or important issues that require intervention.
• Work closely with clients’ project managers to ensure that there is a joint understanding of the scope, timeframe, and deliverables of the project, including scope changes.
• Work closely with the Sr. Director of Project Management to align processes and methodology

Benefits

• We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees