Professional Services Project Coordinator

Fluxx

1d•Remote

About The Position

Fluxx is looking for a Professional Services Project Coordinator to join the Professional Services team. The Professional Services Project Coordinator plays a crucial role in enabling scalable, predictable delivery across the Professional Services organization. The primary responsibilities include capacity planning, resource coordination, delivery operations, partner staffing, and execution visibility, ensuring the right team members are assigned to the right work at the right time. We are looking for people who are curious, tenacious, intellectually honest, and action-oriented. We welcome diverse perspectives and encourage you to apply if you think you can bring value to your team–even if your experience doesn’t perfectly match the job description. This is a full-time, exempt, remote position. Candidates must be located in the United States. About Fluxx: At Fluxx, our mission is to be the leading collaborative grantmaking platform in our global communities. We believe in building technology that drives positive impact in our world. Our platform helps foundations and agencies streamline the grantmaking process, making it easier to get funding to those who need it to support their mission. We are driven to help facilitate change through our solutions that automate grantmaking for organizations all over the world. Over the past decade, Fluxx has built a boundary-pushing community of 330+ grantmakers who work with more 150,000 nonprofits worldwide, who are responsible for transacting $15.7B in investments last year alone!

Requirements

Demonstrated progressive industry experience in a Professional Services Operations or similar role for a high-tech product company
Demonstrated progressive PSA tools experience required (i.e., NetSuite Openair, FinancialForce)
Previous experience in a data-driven, analytics-centric role
A working understanding of Professional Services cost structures is strongly preferred
Strong Microsoft Excel skills, including experience with pivot tables, analyzing and formatting data, using filters, and creating charts and graphs
Excellent communication and presentation skills
Must have incredible attention to detail, be self-starting, and possess strong organizational skills
You share our values and work in accordance with those values.
Strong technical acumen and familiarity with productivity tools (Google Workspace, MS Office, and Mac tools)
Familiarity with project management tools and methodologies
Ability to travel up 10%-25% per month

Nice To Haves

Familiarity with grant management processes is a huge plus.

Responsibilities

Maintain real-time visibility into Professional Services capacity, availability, and utilization.
Support short- and medium-term resource forecasting based on pipeline, booked work, and delivery timelines.
Collaborate with Professional Services leaders to provide reports focused on financial and resource management data to aid with revenue and budgetary goals.
Provide analysis that supports the business objectives of the Services organization and aligns with the corporate vision.
Run weekly/monthly/quarterly billing and estimated revenue recognition; identify corrective actions that are required to meet/beat targets.
Develop analytical reports for all sources of service revenue, consistent with company standards and management direction.
Coordinate partner staffing, including partner contract process.
Coordinate with the Project Management Team and other groups within Sales / Operations to obtain relevant data about the project opportunity and staffing requirements
Subject matter expert for services personnel on all processes related to services revenue: time entry, project management processes related to operations, customer billing, and staff utilization.
Management of PS / Vertical Resource Skill Matrix, ensuring all PS resources have an updated Skills Matrix.
Continually provide suggestions and implement improvements to business and reporting processes that keep up with the changes in the organization.
Support the Professional Services staff to better understand revenue, hours, and target attainment goals