Professional Services Operations Specialist, Information Systems - NVIS

NVIDIA • Us, CA

8d

About The Position

Are you an individual with a detailed approach who desires to optimize processes and improve operational performance? Are you passionate about the intersection of technology, operations, and customer success? If so, we have an exciting opportunity for you to join our NVIDIA Infrastructure Specialists (NVIS) team as a Professional Services Operations Specialist, Information Systems! In this role, you'll drive streamlined operations within our NVIS team, ensuring our customers and partners receive outstanding service. The candidate should be able to demonstrate multi-tasking, be detail-addicted, be a self-starter, and strive for precision in their work. We want you to be reliable, detailed, friendly, and eager to learn and develop! This position is an excellent opportunity to join a leading company and a growing team and become a key to the company's success!

Requirements

• Bachelor's degree in relevant field or equivalent experience.
• 3+ years of experience in operational or logistics coordination and workflows.
• Shown experience in professional services organizations or active involvement in operations activities in a technology company.
• Experience working with information systems such as Salesforce (SFDC), Wrike, or similar CRM and project management tools.
• Experience handling and presenting system workflows, data tracking, and operational processes.
• Background with data management, data cleansing, reporting, dashboards, or operational analytics.
• Outstanding written and verbal English communication skills.
• Ability to identify and drive process improvements and automation opportunities who is a fast learner, able to work independently, prioritize effectively, and thrive in a fast-paced, constantly evolving environment.
• Advanced MS Office proficiency, especially Excel and Outlook.
• Willingness to work early AM or late PM to support global teams when required.

Nice To Haves

• Strong proficiency in SalesForce.com and other operational and project management information systems.
• Experience building or maintaining reports, dashboards, and automation workflows.
• Exposure to AI-driven operations, automation tools, or operational analytics initiatives.
• Experience collaborating with global teams and cross-functional stakeholders.

Responsibilities

• Run and support Professional Services operational processes within Salesforce (SFDC), Wrike and other information systems.
• Track the SFDC opportunity-to-project creation process, including project opening, updates, and related operational data to ensure synchronization between systems.
• Maintain and supervise system notifications and workflow triggers, ensuring accurate tracking and timely operational visibility.
• Perform data cleansing and data quality management to maintain accurate and reliable operational data available for all NVIS team and upper management.
• Develop and maintain reports and dashboards to provide insight into Professional Services operations and project status.
• Find opportunities for process improvements, workflow automation, and operational efficiency advancements.
• Support and take part in AI-driven operational initiatives, including AI for Ops NALA, helping to improve workflows and operational insights.
• Collaborate closely with data analysts and HQ teams to align systems, data structures, and operational workflows across opportunities and projects.
• Support the Professional Services Ops and Engagement teams with information system updates, data tracking, and operational reporting.

Benefits

• NVIDIA offers highly competitive salaries and a comprehensive benefits package.
• As you plan your future, see what we can offer to you and your family www.nvidiabenefits.com/
• You will also be eligible for equity and benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level