Professional Services Operations Manager (SaaS)

Aravo Solutions, Inc.•Atlanta, GA

1d•Hybrid

About The Position

We are seeking an outgoing, motivated, hands-on Professional Services Operations Manager to join our dynamic team. The ideal candidate will have independent judgment and discretion in managing all aspects of company resources to be allocated to billable projects, and to analyze all completed projects for revenue recognition criteria. You will be responsible for driving tactical day-to-day operations of the professional services organization including forecasting, reporting, dash boarding of project finance and resource utilization. The successful candidate will have an ability to synthesize data from different sources, to streamline key business processes, function with remote teams and drive performance improvements. They will have exceptional communication and problem-solving skills, with the ability to thrive in a fast-paced, collaborative environment.

Requirements

4-6 years industry experience in a Professional Services Operations or similar role for a SaaS tech company
Salesforce experience is a big plus, strong Excel skills are a must
Bachelor’s degree preferred with Accounting/Finance concentration or equivalent work experience
General knowledge of operational and financial levers and metrics within a professional services organization
Ability to grasp key concepts such as project financials, GAAP revenue recognition, invoicing and billing process as it applies to professional services
Strong analytical, organizational and problem-solving skills with a focus on accuracy and attention to detail
Ability to multi-task and “wear multiple hats” under demanding deadlines in a fast-paced environment - The successful candidate will have a “roll-up-the-sleeves” attitude
Strong communication and interpersonal skills and team-driven focus are essential as this team member will be expected to act independently, as well as collaboratively
Self-motivated individual with the ability to solve problems and work independently with a minimum level of supervision
Strong sense of business ethics, integrity and discretion
Effective and decisive under pressure and operating with a sense of urgency
Ability to use a computer and communicate via video or written means
Ability to travel as needed (up to 10% or more)
Ability to work and be available during normal business hours as well as after hours and weekends on an as needed basis

Responsibilities

Take ownership of project resourcing including planning, slotting and maximizing efficiency of current resource utilization
Ensure that projects are completed on time and within budget
Oversee the setup and maintenance of projects (create, track and report on projects including profitability)
Provide financial and metrics governance, and consolidated PS management reporting
Oversight with project managers and billing organizations to support month end and quarter end billing cycles
Improve and automate Professional Services processes
Critically analyze projects for key revenue recognition criteria
Review services sales opportunities, and contracts (SOWs); assess rate accuracy and discounting
Mine and analyze data; identify areas to improve resource utilization, increase revenue, enhance service margins, and minimize risk
Support PS business development with general reporting activities; provide insights that support business objectives
Develop and maintain capacity models and predictive resource models based on sales plan and pipeline