Manager, Professional Services

Zscaler

2d•Remote

About The Position

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. We are looking for a Manager of Professional Services to join our Professional Services department. This is a US-based Remote role, reporting to the Director of Professional Services AMS. You will lead the Americas West services delivery and post-sales deployment programs for our clients. In this role, you’ll oversee a high-performing team of technical consultants and project managers, ensuring customer-centric excellence while driving the efficiency, scalability, and profitability of our cloud security solutions.

Requirements

5+ years of experience in Professional Services or Consulting delivery within enterprise software or SaaS
3+ years of experience in a leadership role managing delivery teams in a high-growth environment
Proven experience managing geographically distributed teams and cross-functional stakeholders
Demonstrated experience in leadership development and implementing organizational strategy
Technical expertise in network technologies, VPNs, firewalls, proxies, and cloud security protocols

Nice To Haves

Advanced degree in IT or Computer Science
Relevant industry certifications such as AWS, Azure, GCP, PMP, or CISSP
Direct familiarity with Zscaler technology or cloud security frameworks

Responsibilities

Lead and manage a technical team of consultants and project managers responsible for Zscaler solution deployments and support in the AMS West Region
Own the hiring, onboarding, development, and performance management for the team to ensure high-quality delivery
Manage cross-functional relationships across Sales, Customer Success, Product Management, and Support to drive successful deployments
Participate in long-term planning and strategic decision-making with global partners, including PS Sales and Practice leads
Drive operational excellence through process improvement, tooling, and the effective management of KPIs to enhance automation and reduce manual effort