Professional Services Lead
About The Position
Core Cashless is currently looking for an AI-driven Professional Services Lead to join our team in the US! We are now looking for an AI-Driven Professional Services Lead to modernize how we deliver, implement, and scale. The Professional Services Lead is a key position within the organization, serving as a player–coach who leads and develops the professional services team, directly contribute to the technical solution design and hands-on configuration, while also architecting AI-augmented delivery processes that eliminate repetitive manual work across services and engineering. Here is a little window into our company: Core Cashless is the leading provider of innovative cashless payment solutions for the entertainment industry including amusement parks, waterparks, family entertainment centers, arcades, events and attractions. We offer a range of cutting-edge hardware/software solutions designed to integrate seamlessly with our customers’ infrastructure. From robust Point-of-Sale systems and self-service kiosks to handheld devices and access control solutions, our hardware is built to withstand the demands of high-volume environments. The successful candidate will be based anywhere in the US, working in a remote work model with an expectation of travelling to see clients across North America up to 30% of the time!
Requirements
- 5+ years’ proven experience in Technical Implementation, Solution consulting, Professional Services or equivalent – preferably with cashless systems experience in the entertainment industry
- Hands-on experience with software configuration and hardware deployment
- Proven track record implementing automation within operational or delivery teams
- Ability to translate field insights into product improvements
- Ability to work in a fast-paced environment with new software/hardware updates regularly
- Self-starter mentality. Your instinct is to figure out what is next and move with or without explicit direction
- Highly organized and can prioritize when required to balance multiple clients and business needs
- Flexible, easily adaptable to change
- Excellent communication, presentation and training abilities, including active listening skills, to a wide variety of audiences
- Ability to Travel up to 30% of the time; this position requires travel in the United States, Canada, and outlying islands (with territory to expand over time)
- Travel arrangements may be made with short notice, and the person in this position should be able to cover daily travel expenses to be reimbursed
- A valid passport, driver's license, and the ability to rent a vehicle are required
- Fluent in English, both written and verbal, is essential
- Legally authorized to work in the US
Responsibilities
- Build and maintain the information foundation to automate repeatable service tasks and streamline workflows
- Continuously refine service delivery methodology using automation insights
- Translate client workflows and pain points into AI-enabled products in partnership with the development team
- Lead discovery workshops and translate business needs into detailed solution design and configuration approach
- Lead labor estimates, scopes of work, Statements of Work (SOW), and proposal responses
- Develop and execute customized implementation plans
- Own hands-on system configuration and solution setup
- Troubleshoot software, hardware, and integration challenges
- Develop and maintain detailed project plans for multiple implementation projects simultaneously, maintaining clear communication and exceptional service standards
- Ensure delivery occurs on time, within scope, and aligned with budget expectations
- Track risks, dependencies, and cross-functional blockers and escalate issues
- Create and manage high-quality presentations, training material, and implementation documentation for large internal and external audiences
- Conduct online and in-person client training and demos sessions
- Deliver structured handoffs to customer support teams
- Leverage AI to maintain and update documentation in real time
- Assess professional services team and implement best practices
Benefits
- Competitive salary and bonus structure based on performance
- Health insurance, 401(k) with company match, and paid time off
- Opportunities for professional development and career advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
