Professional Services Intern

Sprinklr • Austin, TX

4d • $39,000 - $65,000

About The Position

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job Description Sprinklr is looking for a Professional Services Summer Intern to join our global Services team. In this role, you will help support customer implementations, analyze data, and contribute to technical configuration projects. You’ll gain exposure to how enterprise customers adopt and scale Sprinklr solutions in a fast-paced SaaS environment.

Requirements

• Pursuing a degree in Information Systems, Computer Science, Data Analytics, Engineering, Business Technology, or a related field
• Strong interest in technical consulting, SaaS, or customer implementations
• Experience with data analysis using Excel, Google Sheets, SQL, or Python is a plus
• Interest in system configuration and technical problem solving
• Strong communication and collaboration skills
• Highly organized with strong attention to detail

Responsibilities

• Customer Implementation & Configuration Support the configuration and setup of Sprinklr solutions for customer use cases.
• Assist with documenting requirements, workflows, and implementation processes.
• Help test and validate configurations to ensure successful delivery.
• Data Analysis & Insights Analyze customer and product data to uncover trends and opportunities.
• Slice and interpret data to support project decisions and customer success.
• Help create reports and dashboards for internal teams and stakeholders.
• Technical & Strategic Initiatives Support technical initiatives across the Professional Services team.
• Assist with research and projects focused on improving delivery and operational efficiency.
• Collaborate with cross-functional teams including Product, Engineering, and Customer Success.

Benefits

• We offer a comprehensive suite of benefits designed to help each member of our team thrive.
• Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable.
• We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
• We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
• US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection.
• The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern