Professional Services Engineer

penlink•Lincoln, NE

33d

About The Position

We’re looking for a Professional Services Engineer who loves solving difficult challenges, thrives in fast-paced environments, and is driven by curiosity and creativity. You’ll play a key role in delivering and supporting Penlink’s cloud-based and on-premise solutions for our global customers, helping agencies unlock the full potential of their data.

Requirements

3+ years of experience as a System Engineer or Application Support Engineer.
Advanced knowledge of IT systems, including solutions, implementation, networking, servers, and web-based applications.
Strong experience with Linux, cloud environments, and VMware ESX.
Proficiency in installing, configuring, and maintaining both virtual (Cloud/ESX) and physical servers.
Experience with scripting languages such as BASH and PowerShell (strong advantage).
Hands-on experience deploying infrastructure (IaaS) solutions to Azure or AWS.
Solid understanding of database concepts (Postgres, Oracle preferred).
Proven ability to document solutions and share knowledge effectively.
Experience providing customer support and working with global clients.
Excellent troubleshooting and problem-solving skills with a “make it happen” attitude.
Ability to perform under pressure in deadline-driven or high-stakes situations.
Strong written and verbal communication skills in English; additional languages are an advantage.
US Citizenship is required due to the nature of our customers and data environments.

Nice To Haves

Certifications such as CCNA, MCSE, AWS, or Azure.
Experience in environments supporting law enforcement, defense, or intelligence clients.

Responsibilities

Implement, configure, and support customer cloud-based and on-premises solutions.
Manage infrastructure setup, deployment, and ongoing maintenance across multiple platforms and environments.
Work closely with internal teams including Application Support, DevOps, R&D, and QA to stage advanced technical solutions and ensure system serviceability.
Develop and maintain technical documentation, knowledge base articles, and serviceability tools.
Provide Tier 2–3 support and troubleshooting for complex system issues.
Continuously learn and adapt to new technologies and evolving customer environments.
Collaborate with customers worldwide to ensure high-quality service delivery and successful solution adoption.

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