Professional Services Engineer

Plume

10h•$150,000 - $176,000•Remote

About The Position

At Plume, we believe that technology isn't about moving faster, it's about making life’s moments better. Which is why we’ve built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we've assembled a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day. Job Summary: Plume is seeking a hands-on, technically skilled Professional Services Engineer to implement Plume solutions for ISP customers. This role works directly with customers, partners, and cross-functional teams to configure, integrate, test, and validate solutions defined in the Statement of Work (SOW). The Professional Services Engineer also produces technical documentation, provides knowledge transfer and training, collaborates closely with Project Managers and Pre-Sales Architects, and ensures a smooth handoff to the Customer Success Team. The ideal candidate is a highly technical, customer-facing person that possesses deep problem-solving skills, excellent communication, and strong ownership of solution delivery.

Requirements

5+ years of experience as a Professional Services Engineer, Implementation Engineer, Systems Engineer, Network Engineer, or similar technical role
Strong technical skills with ISP environments including networking, Wi-Fi, routing, switching, cloud architecture, OSS/BSS, authentication, and provisioning systems
Hands-on experience configuring and debugging network devices, CPE, or cloud-managed platforms
Experience with APIs, JSON, scripting, and integration workflows
Excellent communication and customer interaction skills
Ability to produce detailed technical documentation and deliver training
Strong problem-solving skills and the ability to diagnose complex issues

Nice To Haves

Wi-Fi and home network expertise, including wireless optimization and troubleshooting
Experience with large-scale ISP deployments or partner ecosystem integrations.
Knowledge of Linux, command-line tooling, or automation frameworks
Familiarity with cloud services, microservices, or distributed systems
Experience with Plume’s product ecosystem (OpenSync, HomePass, WorkPass, Haystack, etc.) is a strong plus
Background in customer-facing consulting or professional services delivery

Responsibilities

Execute all technical components of the solution as defined in the SOW
Configure, validate, and optimize Plume platform components for ISP deployments
Integrate Plume solutions with customer systems including OSS/BSS, authentication, provisioning, and monitoring systems
Conduct API-based integrations, data mapping, configuration scripting, and end-to-end functional validation
Troubleshoot and resolve technical issues during installation, integration, and testing phases
Serve as the primary technical resource during implementation
Work directly with customer engineering, NOC, operations, and partner teams to ensure solution readiness and alignment
Provide guidance and technical recommendations throughout the deployment lifecycle
Communicate complex concepts clearly to technical and non-technical stakeholders
Develop customer-specific implementation guides, configuration records, runbooks, and integration documentation
Produce detailed as-built documentation for use by customers and internal teams
Provide structured knowledge transfer sessions for customer technical teams
Deliver light training on system operation, configuration workflows, and best practices
Conduct system, integration, regression, and acceptance testing aligned to SOW requirements
Validate end-to-end solution performance, data flows, and reliability prior to launch
Create and execute test plans, tracking defects and ensuring resolution
Ensure deployment quality meets or exceeds Plume standards
Work with PreSales Architects to align solution design with implementation details
Collaborate with Project/Program Managers on timelines, risks, issues, and technical dependencies
Interface with Engineering, Support, and Customer Success teams for escalations, bug triage, or advanced troubleshooting
Provide technical feedback to improve Plume’s products, tools, and deployment processes
Prepare all technical documentation required for Customer Success handoff
Ensure customer environments are fully validated and stable before transition
Support early operational ramp-up and address lingering issues to guarantee a clean handover