Professional Services Engineer

Fortinet

About The Position

Fortinet is growing and we are looking to hire Professional Services Engineers to join our FortiNAC team. A Professional Services Engineer is a key, highly visible post sales position that delivers FortiNAC configuration and deployment services. This person will be the technical lead on Professional Services projects. Project responsibilities include analyzing customer needs and requirements, understanding the customer environment, leading the project team in executing technical implementation plans, and overseeing the execution of service delivery that meets customer requirements, building long term relationships and achieving high customer satisfaction with reference ability. Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses.

Requirements

Bachelor’s degree or equivalent experience
5+ years of experience in a services role
Networking and security protocols and applications experience such as: TCP/IP, HTTP, SMTP, FTP, DNS, IPSec, PKI, OSPF, RIP, VLANs
Solid understanding of general security and networking principals and technologies such as Switching, Routing and the OSI model
3+ years of experience in LAN/WAN /Internet Support or Administration
3+ years of experience with Network Security products

Nice To Haves

CCNA and / or NSE certification preferred
Experience with Linux appliance-based solutions
REST, XML, javascript, HTML, Shell, MySQL experience a plus
Demonstrated skills at working within a team environment
Positive and consistent customer support and service attitude
Ability to establish technical credibility with customers
Excellent listening, verbal and writing skills

Responsibilities

Function as a product expert to assist customers with detailed needs analysis and implementation of FortiNAC solution project delivery
Technical lead on project team that will mentor new customers through initial solution deployments and existing customers through solution expansions and enhancements
Assess current environment that requirements are to be met within. Evaluate project scope to determine feasibility and resource requirements
Perform technical design expertise for project deployments
Create, verify and test FortiNAC configurations
Create and implement comprehensive FortiNAC deployment test plans
Lead client staff in implementing Best Practices on FortiNAC solutions
Perform interoperability integration and evaluation of products that interact with FortiNAC
Create general knowledge transfer documents and lead client sessions
Takes initiative; assumes a leadership role in an effective and positive manner
Ability to travel domestic and international