L2 Professional Services Engineer

Culture Fits • Chicago, IL

2d

About The Position

Level 2 Professional Services Engineer Position Summary We are seeking a skilled and client-focused Level 2 Professional Services Engineer to support user and computer onboarding, offboarding, and infrastructure project work for our clients. This role is ideal for a hands-on engineer with experience working directly with end users, deploying workstations, assisting with server installs, and supporting configuration tasks alongside senior engineers. The Level 2 Professional Services Engineer plays a critical role in delivering smooth client transitions, maintaining professionalism during onsite engagements, and ensuring projects are executed accurately and efficiently.

Requirements

• 3–5 years of IT support experience, preferably in an MSP or professional services environment
• Hands-on experience with onboarding/offboarding users , workstation deployments, and profile management
• Experience assisting with server installs (rack and stack) and infrastructure projects
• Strong understanding of Windows OS, Active Directory, and basic networking concepts
• Comfortable working in client environments and communicating directly with end users

Nice To Haves

• Experience with Microsoft 365, Azure AD/Entra ID, and endpoint management tools
• Familiarity with virtualization platforms (VMware, Hyper-V)
• Experience working with PSA/RMM tools (ConnectWise, Autotask, Datto, etc.)
• Ability to follow project plans and escalate when needed
• Strong customer service mindset with a professional demeanor
• Detail-oriented and organized in project execution
• Ability to multitask and adapt in fast-paced client environments
• Team-oriented with a willingness to learn and grow
• Ability to work independently and manage multiple technical tasks effectively.

Responsibilities

• Assist with client onboarding and offboarding activities, including user provisioning, access setup, and device transitions
• Support server installations, including cabling, and initial configuration
• Assist senior engineers with system configurations, upgrades, and infrastructure changes
• Participate in workstation refresh and deployment projects, ensuring consistency and quality
• Deploy, configure, and troubleshoot workstations (Windows and macOS)
• Support user profiles, permissions, and data migrations during onboarding/offboarding
• Ensure proper setup of user accounts, email, MFA, and endpoint security tools
• Provide white-glove support to end users during cutovers and transitions
• Work directly with clients onsite and remotely, maintaining a professional and calm presence
• Communicate clearly with end users regarding timelines, expectations, and next steps
• Coordinate with internal project managers and service teams to ensure smooth delivery
• Document project tasks, configurations, and changes accurately in PSA and documentation systems
• Follow established SOPs and contribute updates when processes evolve
• Ensure proper handoff to Service Desk teams after project completion
• Contribute to the development of standardized technical checklists and documentation.
• Identify potential risks or inefficiencies in project workflows and suggest solutions.
• Assist in post-project reviews to evaluate successes and areas for improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed