Site Support (L2) Engineer

Maxana • Elgin, IL

4h • $20 - $23 • Remote

About The Position

Maxana is looking for a dedicated L2 Site Support Engineer ( to join our team. In this role, you will be responsible for providing on-site technical support for end-users, ensuring smooth operation of IT systems, and responding to various support requests. As a crucial part of our IT support team, you will handle troubleshooting, maintenance, and hardware/software installation for a diverse range of technologies.

Requirements

• Experience in IT support, help desk, or technical support roles.
• Strong troubleshooting skills for both hardware and software issues.
• Familiarity with Windows and macOS operating systems.
• Ability to work independently and manage multiple tasks effectively.
• Excellent communication skills, both written and verbal.
• Willingness to learn new technologies and improve existing skills.

Responsibilities

• Provide on-site technical support to end-users, addressing a wide range of issues promptly.
• Install, configure, and maintain IT equipment including computers, printers, and networking devices.
• Troubleshoot hardware and software issues and escalate unresolved problems as necessary.
• Collaborate with remote teams to resolve complex technical issues.
• Assist in the setup and deployment of new technologies and systems.
• Document support activities, manage tickets, and maintain an inventory of IT assets.
• Ensure adherence to IT security policies and procedures during all support activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed