Professional Services Consultant

Lucid Software • Raleigh, NC

10h • Hybrid

About The Position

At Lucid, we help teams and organizations see and build the future through visual collaboration. Lucid’s customers are interested in achieving business outcomes such as becoming more innovative, embracing agility, or transitioning to a product-led organization. A Solutions Consultant is passionate about delivering a broad range of services and thought leadership to enhance the customer’s ability to leverage the Lucid Collaboration Suite to achieve those goals. Consultants engage with customers around strategies related to hybrid work/innovation/agile, driving depth of product utilization on strategic use cases, change enablement, project implementation strategies, and the development of end user skills and best practices.

Requirements

• 3-5 years of experience in consultative service positions, either as part of a professional services team or within an enterprise
• BA or BS in a technical field that understands software delivery with a solid understanding of product development; masters degree preferred
• Strong engagement management skills, particularly managing expectations with executive-level stakeholders and leaders
• Excellent verbal and presentation skills, adapting complex concepts to meet the needs of individual contributors and/or executive-level customers
• The proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success.
• A track record of developing and maintaining subject matter expertise, manifested by an intense curiosity, engagement in learning and humbly contributing knowledge
• A passion for helping others become wildly successful at achieving their business objectives
• Delights in creating order out of highly ambiguous engagements. Evokes customer outcomes from stakeholders and prescribes trusted direction to achieve those results.
• Ability to self monitor and maintain high-motivation, managing multiple concurrent projects and customers
• This position is hybrid, combining remote work with in-person collaboration at our Raleigh office two days per week (Tuesday and Thursday).

Nice To Haves

• Experience in a technical, engineering, or R&D role either directly from industry or indirectly through a software or service company
• Experience with large rollouts of productivity / collaboration software
• Experience working in similar SaaS organizations delivering collaboration tools
• Proven capability to successfully engage with customers in a global environment and drive measurable customer outcomes
• Experience working in change management, process management, and/or enterprise architecture

Responsibilities

• Engage directly with stakeholders inside customer organizations to deliver a variety of customized engagements across the world in a professional, timely, and profitable manner
• Influence and guide customers to get the most out of their investment in the Lucid Visual Collaboration Suite and achieve their business objectives
• Contribute unique insights and experiences with customers to enhance Lucid’s value story
• Maintain and deliver subject matter expertise (as well as Lucid Collaboration Suite best practices) on one or more of the following topics: innovation, organizational agility, software architecture, knowledge management, cloud migration, product development, digital transformation, change management, organizational effectiveness, Hybrid work, etc…
• Develop and maintain expertise in Lucid’s products
• Contribute to innovating on and developing new and existing service offerings
• Extend the visibility of Lucid’s products and services and promote the capabilities of our Professional Services organization through customer engagements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level