Professional Services Consultant – UX Design Track

Contentsquare • San Diego, CA

1d • $70,000 - $80,000

About The Position

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.

We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further.

Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.

Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog.

The Professional Services team at Contentsquare is focused on accelerating time-to-value and driving meaningful outcomes for our customers. As a Professional Services Consultant – UX Design Track, you will own client engagements end-to-end, helping customers turn digital experience insights into user-centered design improvements that drive adoption, usability, and business impact.

This role combines UX design expertise with consulting delivery ownership. You will act as a trusted advisor, working directly with customers to diagnose experience challenges, recommend solutions, and guide execution — while collaborating closely with Data Analytics and Strategy Consultants to deliver integrated outcomes.

Requirements

• Experience in a customer-facing UX, experience design, or UX consulting role (SaaS or professional services preferred).
• Strong foundation in UX principles, usability, and web best practices.
• Proven ability to translate insights into clear UX recommendations and design deliverables.
• Excellent communication and presentation skills.
• Ability to manage projects independently and deliver high-quality work in a fast-paced environment.
• Proficiency in Figma and high-fidelity prototyping.
• Experience creating wireframes, mockups, and annotated design artifacts.
• Comfort collaborating with analytics and technical teams.

Nice To Haves

• Knowledge of accessibility standards (WCAG) and design systems is a plus.

Responsibilities

• Take full ownership of UX-focused professional services engagements from scoping through delivery.
• Build trusted relationships with customers by understanding their business goals, KPIs, and experience challenges.
• Serve as the primary consultant on engagements, ensuring clarity, momentum, and high-quality delivery.
• Confidently present UX findings, recommendations, and design concepts to stakeholders at various levels.
• Translate behavioral insights and UX best practices into actionable, prioritized recommendations.
• Guide customers through experience improvements that support adoption, engagement, and conversion goals.
• Influence customer teams to embrace data-informed UX decisions and modern design practices.
• Deliver UX recommendations grounded in data, usability principles, and industry best practices.
• Create wireframes, high-fidelity mockups, and prototypes (primarily in Figma) to support redesign efforts.
• Develop A/B test concepts and experience hypotheses with clear rationales and success metrics.
• Conduct experience analyses including journey mapping, heuristic evaluations, and usability reviews.
• Curate benchmarks, competitive examples, and best practices to inspire client teams.
• Partner closely with Data Analytics and Strategic Consultants to deliver cohesive, multi-disciplinary engagements.
• Contribute to shared UX frameworks, templates, and delivery methodologies.
• Share design insights and solutions internally to elevate design quality across the team.
• Advocate for customer needs internally to help shape product and service evolution.

Benefits

• Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
• Work flexibility: hybrid and remote work policies
• Generous paid time-off policy (every location is different)
• Lifestyle allowance
• A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work
• Every full-time employee receives stock options, allowing them to share in the company’s success
• We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts
• And more benefits tailored to each country

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed