Professional Services Consultant

Ripple•Chicago, IL

About The Position

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed using the latest technology, Ripple Treasury helps empower organizations on their path to strategic treasury, by enabling total visibility into their cash, liquidity, payments and financial risk management. We are currently looking for a Professional Services Consultant to join our team. Within this role, you will be responsible for the overall design and analysis of customer requirements relating to the Financial Instruments module of a Treasury management system, and for implementing the functionality that meets these requirements on time and on budget.

Requirements

Proven experience in Treasury, Relationship Banking, or Fintech
Proven track record in project management and implementations – either on behalf of clients or as a business user
Thorough understanding of the market environment for financial instruments and the systems that support such activities
Adept with financial math
A good team player with ability to act on own initiative
Strong interpersonal skills and comfortable dealing with senior managers in client-based environments
Ability to quickly identify, analyze, and resolve problems / issues
Able to multi-task, re-prioritize, and adapt to rapidly changing needs and fast paced environments
Excellent listening, presentation, and consultative skills.
Proven organizational, leadership, and interpersonal skills and proven success working directly with clients.
Excellent verbal and written communication skills – ability to interface and influence at multiple organizational levels

Responsibilities

Lead discovery sessions with clients on their technical requirements and business processes relating to the management of their financial instrument’s portfolio, including debt instruments, derivatives, and investments
Gather and intimately understand full requirements and document the scope of implementation
Articulate design rationale and functional strategy as it directly relates to accomplishing goal
Act as an SME for financial instruments and risk, and train both clients and internal parties on the module and on market best practice
Participate in building and implementation of the solution
Help support & troubleshoot delivered work throughout implementation
Ensure implementation proceeds on-specification and budget
Ensure client expectations are met / exceeded in terms of product set up and services delivered
Tier 2 support for any escalated client issues related to financial instruments
Provide up-selling opportunities and funnel to appropriate channels

Benefits

The opportunity to build in a fast-paced start-up environment with experienced industry leaders
A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
Competitive salary, bonuses, and equity
Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
Employee giving match
Mobile phone stipend
R&R days so you can rest and recharge
Generous wellness reimbursement and weekly onsite & virtual programming
Generous vacation policy - work with your manager to take time off when you need it
Industry-leading parental leave policies. Family planning benefits.
Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events