Professional Relations Specialist

DELTA DENTAL OF VIRGINIA

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About The Position

The Professional Relations Specialist’s main responsibility is to uphold the friendly and helpful relationship Delta Dental of VA has with the dental community.  Daily job duties include, but are not limited to, maintaining dentist and supplier records, processing credentialing and re-credentialing paperwork, looking up code specific fees per region, setting up direct deposits (EFT), and assisting dentist/dental staff with the portal. This position will also support our Network Development Specialists with any administrative needs while they are working in the field.

Requirements

• Requires and associates degree or equivalent experience in the dental field.
• Three or more years of work experience in dental field and insurance field.
• Experience with database reporting and proficiency with word processing and spreadsheet software.
• Requires strong verbal and written communication skills to communicate with dentists / dental team via telephone, email and prepare correspondence.
• Ability to multi-task and plan strategically for organizational success.
• The ability to focus for long periods of time.
• A positive attitude with ability to adapt to change and learn new things.
• Demonstrated experience leading people and getting results through others.
• Ability to think and plan strategically for organizational success.
• Strong interpersonal and communication skills.

Responsibilities

• Maintain excellent attention to detail to meet 98% accuracy department standards through weekly audits.
• Friendly upbeat personality with dental offices through daily phone calls.
• Ability to resolve issues appropriately with dentists and dental office staff.
• Must have the ability to read written materials, write, follow oral and written instructions, use a PC and perform other clerical duties.
• Must have excellent interpersonal and customer service skills.
• The ability to follow established procedures with moderate decision making.
• Maintain dentist database.
• Resolve national provider file (NPF) issues.
• Perform technical and administrative work under general supervision.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree