Customer Relations Specialist
About The Position
Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the worldâs largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners. As a Customer Relations Specialist, you will be tasked with giving every customer a great experience. We are looking for someone with exceptional customer service, de-escalation, and multi-tasking skills that thrives in a fast-paced environment to manage project communication with our customers.
Requirements
- Strong skill set in Microsoft Excel, Word, and Outlook (required)
- Experience in customer service and solving customer issues (required)
- Minimum 2 years of experience in an office and customer service environment
- Problem solving and experience in a fast-paced environment
Nice To Haves
- CRM/Salesforce experience is a plus
Responsibilities
- Lead conversations with customers and set expectations about the installation process.
- Manage and maintain project scheduling with customers when their product has been ordered.
- Confirm scheduling timelines with customers.
- Follow up with customers before and after installation to answer questions or resolve customer concerns.
- Generate NPS (Net Promoter Score) and maintain metrics.
Benefits
- Full insurance package, including medical, dental, vision, and life insurance.
- 401(K) with company match percentage.
- Student loan repayment program and student tuition reimbursement program.
- Employee perks discount program.
- PTO, paid holidays, and floating holidays!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
