Professional Development Operations Manager

Amplify

4d • $70,000 - $85,000

About The Position

Join a collaborative team focused on expanding the reach and impact of our Customer Experience. In this role, you will partner with educators and internal teams to support the successful planning and delivery of professional development experiences. The Professional Development Operations Manager works closely with internal stakeholders and school districts to plan and schedule sessions within requested timelines. This role requires strong prioritization, adaptability, and attention to detail to ensure seamless execution. As a key member of the Professional Development Operations team, this position plays a critical role in supporting both Amplify and the schools we serve.

Requirements

• Bachelor’s degree or equivalent combination of education and experience
• 2+ years of experience in education or educational publishing/technology
• 1+ year of experience using Salesforce or similar systems to manage data
• Demonstrated ability to analyze and interpret data across multiple systems
• Solid understanding of business processes, financials, and operational workflows
• Proficiency in Google Workspace
• Strong written and verbal communication skills

Nice To Haves

• Strong collaboration and interpersonal skills
• Ability to thrive in a fast-paced, service-oriented environment
• Experience communicating with customers across various organizational levels
• Ability to quickly learn and navigate internal systems
• Proven ability to identify and implement process improvements that enhance efficiency, productivity, quality, and cost savings

Responsibilities

• Oversee and coordinate Amplify Professional Development, executing processes that support preparation, scheduling, updates, and delivery
• Maintain a strong understanding of operational processes to support scheduling and execution
• Navigate tools and systems efficiently to manage workflows with speed and accuracy
• Manage a wide range of customer inquiries, including recommending appropriate professional learning services, gathering event logistics, and addressing questions related to purchases
• Apply a customer-focused approach while balancing business priorities when scheduling sessions
• Confirm session details with school leaders across various levels
• Maintain accurate customer and session data in Salesforce in alignment with established SLAs
• Use Salesforce and other systems to track and communicate the status of remaining sessions to stakeholders
• Maintain a strong understanding of assigned products and related professional development offerings, aligning customer needs with appropriate solutions in accordance with business policies
• Partner cross-functionally with Sales and internal teams to support professional development initiatives

Benefits

• Salary is only one component of the Amplify Total Rewards package, which includes a 401(k) plan, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs.
• This role is eligible to earn an annual discretionary bonus that rewards individual and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager