Production Technician Supervisor - 1st Shift - Travel

GXO Logistics

About The Position

At GXO, a leading provider of cutting-edge supply chain solutions, the Production Technician Supervisor is responsible for supervising personnel, researching data, providing recommendations, and working directly with customers to provide support and resolve issues. This role involves acting as the first line of communication with customers and warehouse sites, advising customers of service failures, and coordinating resolutions. The supervisor will audit daily order processes, ensure all orders are sent to each site, and monitor/report errors for performance tracking. Collaboration with the Inventory Control team, Transportation department, and warehouse sites on service resolutions is key. The position also oversees service provider performance, engages providers for service improvement, communicates order changes with warehouses, and coordinates shipment schedules. Maintaining department ISO compliance documents and training personnel to required standards, including the Director and Manager, are also part of the role. GXO emphasizes a positive work environment and provides resources for career growth.

Requirements

2 years of relevant work experience
Experience with Microsoft Office and Windows applications; ability to create complex formulas in Excel
Ability to travel up to 75% of the time
Must possess a REAL ID-compliant driver's license or passport to comply with federal travel regulations
Familiarity and ability to comply with TSA security procedures
Ability to travel domestically via road, rail and air as required for the role and pursuant to Company travel and expense requirements

Nice To Haves

Associate degree in Transportation or Business
2 years of experience in customer service, distribution or logistics in a manufacturing environment
2 years of experience in transportation and operations
Availability to work extended hours as needed, which may include early mornings, evenings and weekends
Capacity to quickly learn and achieve proficiency in new software applications
Excellent verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience
Effective organizational and leadership skills; able to use a variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes or cultures
Ability to perform complex analyses of data, processes, policies, procedures and/or systems; experience producing unambiguous, comprehensive and accurate interpretations

Responsibilities

Act as the first line of communication with customers and warehouse sites; advise customers of service failures and coordinate resolutions
Audit daily order processes; ensure all orders are sent to each site
Monitor and report all errors for performance tracking
Work creatively with the Inventory Control team, Transportation department and warehouse sites on service resolutions
Oversee service provider performance and engage providers for service improvement
Communicate order changes with warehouses and coordinate shipment schedules
Maintain all department ISO compliance documents and train all personnel within the department to the required standards, including the Director and Manager of the department