Production Support Engineer

TATA Consulting Services • Plano, TX

49d • $90,000 - $115,000 • Onsite

About The Position

You'll support Salesforce-based platforms and customer-facing integrations

Requirements

• Must have good command on ASP, MS Visual Studio, ASP.Net, ADO.Net, VB.Net, VSTS
• Must have experience in developing .Net code, PL-SQL scripts and macros per the business requirements
• Experience working with MS SQL, MS Access database and Sybase Database
• Knowledge on AWS Gateway , MuleSoft.
• Knowledge on TIBCO ESB , Kafka topics
• Troubleshoot sev1 incidents on Microservices and provide RCA
• Knowledge on incident management, ServiceNow, ITIL processes
• Knowledge of monitoring tools such as Dynatrace
• Knowledge of Unix , Windows, application Log Analysis
• Maintain system logs, documentation, and support records.
• Ensure adherence to ITIL and other compliance frameworks.
• Assist in implementing system updates and enhancements.
• Participate in testing and validation of new software releases.
• Knowledge of Database SQL queries & working with NoSQL DB.
• Experience of 2-3 years of collaborating with vendors and troubleshooting Sev1 & Sev2 incidents.
• Knowledge of Autosys , job schedulers.
• Experience integrating Salesforce with enterprise systems
• Automation experience in relevant technologies and tools. Preferred to have Python knowledge.
• Candidate should be willing to do Application Support on rotation as needed by the customer.
• Knowledge on JIRA
• Candidate should be local to Dallas, 5 Days Onsite, No Remote Option
• Good Interpersonal skills
• Good communication / Presentations skills

Nice To Haves

• Automation experience in relevant technologies and tools. Preferred to have Python knowledge.

Responsibilities

• He / She Should be able to independently troubleshoot sev1 and sev2 incidents d provide RCA.
• Must be proficient and have Automation experience in relevant technologies and tools.
• Candidate should be willing to do Application Support on rotation as needed by the customer.
• Ability to co-ordinate with offshore team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees