Production Support Engineer
About The Position
Live Oak Bank is a digital bank that serves small business owners across the country. Our groundbreaking spin on service and technology has fueled our mission to be America’s Small Business Bank. Our products help customers buy, build, and expand their business, and our high-yield savings and CD products help them grow their hard-earned money. At Live Oak, we never lose sight of the well-being of our people. We believe our employees are the heart of our company. Our commitment to our customers and culture is intertwined, and we seek those who embody and embrace what it takes to empower the American dream. How This Role Impacts Live Oak and its People The Production Engineering role will provide technical expertise and guidance on triaging and troubleshooting production issues for the Bank’s internal and vendor development projects.
Requirements
- 3+ years working on a production support team or equivalent experience
- 3+ years' experience working with enterprise-scale platforms and architectures
- 2+ years' experience supporting and troubleshooting in AWS production environments
- Experience with ticket tracking systems, like ServiceNow, Salesforce, ZenDesk and/or Jira
- Excellent written and verbal communication skills
- Hands on experience with monitoring tools like Cloudwatch, AppDynamics, Splunk, Grafana, Prometheus, Datadog or similar monitoring tools creating dashboards, alerting, and reports
- Strong verbal and written communication and problem-solving skills
- Strong technical documentation capabilities and focus on detail
- Experience with Linux/Unix, disaster recovery, and failover processes is desired
- Possesses strong analytical, problem-solving skills and exhibits strong leadership skills
- Experience with Co-ordination between upstream applications to resolve incidents
- Grasp innovative technologies and can adapt to rapid shifts in priorities
Nice To Haves
- Applied AWS/Cloud experience preferred
- Applied DevOps experience
- Experience with Terraform, AWS, Git, and Python is a plus
- Experience with Gitlab
- Correlate environment conditions and metrics to application events
- Experience debugging problems in a distributed system
- Experience with Salesforce, Genesys, or Telephony is a plus
- Experience working with Salesforce or other CRMs
- Knowledge or experience working with tools to diagnose issues
- Experienced working on issues that require financial & technical knowledge and skills
Responsibilities
- Play a key role in ensuring critical issues are being resolved in a timely manner so Live Oak Bank can continue to operate
- Regularly consume resources pertaining to the banking industry and Live Oak's business
- Champion and support improvements to processes, tools, and practices utilized by your team
- Maintain a high standard of regulatory awareness including BSA, AML, CIP, and OFAC
Benefits
- For a detailed overview of our employee benefits please visit: http://www.liveoakbank.com/careers/
- Live Oak Bank is an Affirmative Action and Equal Opportunity Employer, Minorities/Women/Veterans/Disabled. We consider applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status or disability. Equal access to programs, service and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources at [email protected] .
- EEO is the Law
- The base pay range for this position is $70,000.00 - $110,000.00 per year. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy. A candidate’s salary is determined by several factors including travel, relevant work experience or skills and expertise. Please note that we provide at least the minimum requirement of paid sick leave to our employees who reside in states that require employer-paid sick leave, including but not limited to Arizona, California, Colorado, District of Columbia, Maine, Maryland, Massachusetts, Michigan, Nevada, New Jersey, New Mexico, New York, Oregon, Rhode Island, Vermont, and Washington.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
