Production Support Engineer

Live Oak Bank

7d•$70,000 - $110,000

About The Position

The Production Engineering role will provide technical expertise and guidance on triaging and troubleshooting production issues for the Bank’s internal and vendor development projects.

Requirements

3+ years working on a production support team or equivalent experience
3+ years' experience working with enterprise-scale platforms and architectures
2+ years' experience supporting and troubleshooting in AWS production environments
Experience with ticket tracking systems, like ServiceNow, Salesforce, ZenDesk and/or Jira
Excellent written and verbal communication skills
Hands on experience with monitoring tools like Cloudwatch, AppDynamics, Splunk, Grafana, Prometheus, Datadog or similar monitoring tools creating dashboards, alerting, and reports
Strong verbal and written communication and problem-solving skills
Strong technical documentation capabilities and focus on detail
Experience with Linux/Unix, disaster recovery, and failover processes is desired
Possesses strong analytical, problem-solving skills and exhibits strong leadership skills
Experience with Co-ordination between upstream applications to resolve incidents
Grasp innovative technologies and can adapt to rapid shifts in priorities
Applied AWS/Cloud experience preferred
Applied DevOps experience
Correlate environment conditions and metrics to application events
Experience debugging problems in a distributed system

Nice To Haves

Experience with Terraform, AWS, Git, and Python is a plus
Experience with Gitlab
Experience with Salesforce, Genesys, or Telephony is a plus

Responsibilities

You'll play a key role in ensuring critical issues are being resolved in a timely manner so Live Oak Bank can continue to operate
Regularly consume resources pertaining to the banking industry and Live Oak's business
Champion and support improvements to processes, tools, and practices utilized by your team
Maintain a high standard of regulatory awareness including BSA, AML, CIP, and OFAC