Production Support Engineer

Live Oak Bank
7d$70,000 - $110,000

About The Position

The Production Engineering role will provide technical expertise and guidance on triaging and troubleshooting production issues for the Bank’s internal and vendor development projects.

Requirements

  • 3+ years working on a production support team or equivalent experience
  • 3+ years' experience working with enterprise-scale platforms and architectures
  • 2+ years' experience supporting and troubleshooting in AWS production environments
  • Experience with ticket tracking systems, like ServiceNow, Salesforce, ZenDesk and/or Jira
  • Excellent written and verbal communication skills
  • Hands on experience with monitoring tools like Cloudwatch, AppDynamics, Splunk, Grafana, Prometheus, Datadog or similar monitoring tools creating dashboards, alerting, and reports
  • Strong verbal and written communication and problem-solving skills
  • Strong technical documentation capabilities and focus on detail
  • Experience with Linux/Unix, disaster recovery, and failover processes is desired
  • Possesses strong analytical, problem-solving skills and exhibits strong leadership skills
  • Experience with Co-ordination between upstream applications to resolve incidents
  • Grasp innovative technologies and can adapt to rapid shifts in priorities
  • Applied AWS/Cloud experience preferred
  • Applied DevOps experience
  • Correlate environment conditions and metrics to application events
  • Experience debugging problems in a distributed system

Nice To Haves

  • Experience with Terraform, AWS, Git, and Python is a plus
  • Experience with Gitlab
  • Experience with Salesforce, Genesys, or Telephony is a plus

Responsibilities

  • You'll play a key role in ensuring critical issues are being resolved in a timely manner so Live Oak Bank can continue to operate
  • Regularly consume resources pertaining to the banking industry and Live Oak's business
  • Champion and support improvements to processes, tools, and practices utilized by your team
  • Maintain a high standard of regulatory awareness including BSA, AML, CIP, and OFAC

Benefits

  • For a detailed overview of our employee benefits please visit: http://www.liveoakbank.com/careers/
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