Production & Sales Administrative Coordinator

Airtron•Charlotte, NC

4d•Onsite

About The Position

The Production/Sales Coordinator will provide administrative and general business support to the new construction production and/or sales team to include handling builders on a variety of functions to ensure that all operational and builder residential new construction needs are met. Essential Duties/Responsibilities: Works closely with the Sales Manager, Production Manager and field employees to ensure that all builder and job needs are met. Partners closely with production and sales management to assist in change order processing. Coordinates scheduling with builders and production supervisors to ensure work order completion. Assist in dispatches, monitors and follows up on the progress of field employees in completing scheduled work when needed. Manages data entry including notations and verification of timekeeping for field employees. Utilizes emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days. Partners to effectively and fully resolve any issues or conflicts with scheduling. Assist with permits and inspections as well as rescheduling services for builders when needed. Makes outbound courtesy calling to builders. Builds rapport and fosters long-term relationships with builders and other stakeholders. Follows all company policies and procedures, including but not limited to safety. Other duties as assigned Duties may vary by location.

Requirements

High School Diploma or GED
3-5 years of experience working in an office setting and with at least 20% of your daily duties being on the phone with customers.
General computer competency is required, including a minimum of 1-year experience Microsoft Excel, Word, and Outlook
Must be able to communicate in English effectively, both verbally and in writing
Ability to work overtime with little notice; weekends hours may occasionally be required

Nice To Haves

Experience in HVAC or construction setting.
Customer service mindset
Ability to work independently and as part of a team
Excellent written and verbal communication skills
Able to work in a fast-paced environment
Strong organizational skills, attention to detail and the ability to multi-task
Willingness to learn and be a part of a team
Positive attitude and a team player
Related work experience may be substituted for education
Ability to build positive relationships with customers, both internal and external
Willingness and ability to work collaboratively with all levels of the organization
Safety mindset and acceptance of a safety culture

Responsibilities

Works closely with the Sales Manager, Production Manager and field employees to ensure that all builder and job needs are met.
Partners closely with production and sales management to assist in change order processing.
Coordinates scheduling with builders and production supervisors to ensure work order completion.
Assist in dispatches, monitors and follows up on the progress of field employees in completing scheduled work when needed.
Manages data entry including notations and verification of timekeeping for field employees.
Utilizes emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.
Partners to effectively and fully resolve any issues or conflicts with scheduling.
Assist with permits and inspections as well as rescheduling services for builders when needed.
Makes outbound courtesy calling to builders.
Builds rapport and fosters long-term relationships with builders and other stakeholders.
Follows all company policies and procedures, including but not limited to safety.
Other duties as assigned
Duties may vary by location.