Production & Manufacturing IT Operations Specialist

Mirion Technologies Inc.•Oak Ridge, TN

59d

About The Position

The Dosimetry Services (DSD) Product & Manufacturing IT Operations Specialist acts as the escalation contact for product and manufacturing process issues impacting both internal and external customers. The role also provides daily operational support for manufacturing systems and applications tied to production and manufacturing processes across on-premises and cloud environments.

Requirements

Advanced problem-solving, critical thinking, and analytical skills
Ability to develop an in-depth knowledge of DSD systems, workflows, processes
Excellent follow-through
Written and oral communication skills
Self-directed, minimal supervision required
Familiar with process improvement and root cause analysis methodology
Some project management experience
A positive, proactive customer first mindset and attitude.
Ability to work well with all levels of the organization.
Proficiency with Microsoft Office, Windows, and other computer-based applications (e.g., MS Word, MS Excel, MS Access, MS PowerPoint, Lotus Notes/Outlook, Internet, etc.).
Knowledge in networking and other infrastructure related equipment.
Proficiency with cloud-based environments.
Proficiency with various common customer networks, specifically related to controls, firewalls or blocks that may inhibit Mirion's equipment from functioning as designed
Bachelor's degree or equivalent work experience
3 - 5 years of customer service/customer relationship management operations experience.

Nice To Haves

Experience in manufacturing processes and shop floor procedures.
Available to travel domestically, possibly internationally

Responsibilities

Daily operational support for systems, applications, networks, and infrastructure across on-premises and cloud environments.
Handling complex customer account escalations, serving as technical escalation point for DSD products requiring issue resolution or analysis.
Oversee and serve as an escalation point for DSD Oak Ridge network requests and incidents to Corporate IT services team.
Leads and manages all aspects of product or manufacturing troubleshooting, service projects, and initiatives.
Manage the process for communicating system down time, outage, and emergency activities to stakeholders.
Perform other IT duties/responsibilities defined by local management and the Medical Division IT Director.
Providing technical support for new or transitioning accounts, facilitating implementation of new or transitioning accounts to resolve connectivity issues with customers' networks
Partners with DSD leaders to assist in action plan development and implementation to resolve customer issues.
Support the team to meet internal and external customers' needs and anticipate future needs.
Monitor visual control boards, key performance indicators or other designated performance dashboards.
Conducts regular meetings, on-site and remote, with stakeholders and facilitators to review project plan progress, deliverables, action items, ensuring proper communication on project status.
Perform routine hardware and software installation, configuration, testing, and troubleshooting.
Partner with Corporate IT who is responsible for server infrastructure, networking, backups, Disaster Recovery, and other services not directly related to product or manufacturing services.