Production Lead (25-26 SY)- Facilities

Irving ISD•Irving, TX

1d•Onsite

About The Position

Coordinate, schedule, and oversee daily production operations for the Print Shop and Mail Center, ensuring efficient job flow, high-quality output, and timely delivery of print and mail services districtwide. Support archival document digitization, provide technical guidance to production staff, and serve as the operational lead for print production software, equipment troubleshooting, and workflow management.

Requirements

High School Diploma or GED required.
Strong customer service, communication, and organizational skills.
Ability to coordinate and prioritize multiple production requests and deadlines.
Working knowledge of digital printing, file preparation, finishing processes, and mail operations.
Ability to identify and troubleshoot basic hardware/software issues related to production equipment.
Proficiency with Microsoft Office Suite; ability to learn specialized production software (e.g., WebCRD, QDirect, Fiery/FreeFlow, ReadyPrint).
Five (5) years of experience in document production, print shop operations, or related field.

Nice To Haves

Associate degree in related field or industry certification preferred.
Experience supervising or coordinating production workload preferred.

Responsibilities

Coordinate and schedule daily production workflow for Print Shop and Mail Center to ensure timely completion of jobs.
Ensure production staff have complete job information, materials, and support to work successfully.
Audit completed work for accuracy, print quality, finishing standards, and correct packaging or delivery.
Provide technical support and mentorship to production staff, including guidance on print methods, software tools, finishing equipment, and troubleshooting.
Program and operate high-volume printing and scanning equipment; support staff in resolving equipment performance issues.
Assist with pre-press activities such as reviewing files, confirming print readiness, preparing layouts, and validating job specifications.
Support scanning and digitizing of archival documents according to district standards.
Coordinate and support mailroom functions, including sorting, metering, certified mail, and large-scale mailouts; ensure accuracy in routing and department billing.
Communicate effectively with schools and departments to clarify job details, resolve discrepancies, and provide customer support.
Maintain inventory of production supplies, including paper, toner/ink, finishing materials, and mailroom consumables.
Assist with identifying equipment performance issues and coordinate with vendors or contractors for repairs and maintenance.
Prepare and maintain production records, operational reports, and workflow documentation as required.
Follow all rules, regulations, and policies of Irving ISD and comply with directives.
Contribute to continuous improvement by recommending workflow, quality, or equipment enhancements.
Oversee the workload of production staff and provide technical direction and support.