Production Coordinator

HEI Hotels & Resorts•West Hollywood, CA

6d•$50 - $50

About The Position

Located on the iconic Sunset Strip, The Sun Rose West Hollywood is a newly rebranded, independent, award-winning hotel and a proud member of Preferred Hotels & Resorts. The property features 149 guest rooms and suites, a signature rooftop poolside restaurant by Wolfgang Puck, a full-service spa, and an intimate live music venue. Set on the former House of Blues site, The Sun Rose is writing its next great chapter with a guest experience rooted in design, cultural expression, and a strong sense of place. Delivering an experience that’s magnetic, quietly bold, and unmistakably West Hollywood. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. The Sun Rose is an intimate, luxury music venue on the Sunset Strip known for its elevated guest experience and world-class performances. We are seeking a highly organized, detail-oriented Front of House & Artist Hospitality Manager to oversee guest services, artist hospitality, and box office operations. This role is essential to delivering a seamless, high-touch experience for both guests and artists—from soundcheck until the end of each performance.

Requirements

3–5+ year's experience in hospitality, live events, or music venues
Strong understanding of luxury guest service standards
Experience with ticketing platforms and seating management
Highly organized with strong attention to detail
Calm, solutions-oriented, and professional under pressure
Ability to work nights, weekends, and flexible hours

Responsibilities

Oversee full room setup prior to each show
Ensure alignment between ticketing, floor plan, guest list and FOH execution
Coordinate with service staff and AV staff to ensure readiness for doors
Ensure the room is set to luxury standards prior to doors
Oversee all hostess/guest check-in operations during shows, ensuring a polished and welcoming environment
Manage seating flow, table assignments, and guest accommodations
Uphold venue policies with professionalism
Handle guest lists, comps, VIP check-ins and seating arrangements
Manage Box Office / Front of House Day of show
Serve as point of contact for seating/ticketing issues
Reconcile guest count at end of night
Communicate guest needs/concerns with F&B team
Serve as the primary venue liaison on show days for artist/artist team
Coordinate and execute artist hospitality needs, including green room setup
Support artist teams with drink tickets, parking comps, VIP guests

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
HEI also provides pet insurance through the ASPCA.
For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
Specific details and eligibility of these programs vary by location and employment status.

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