Production Center Assistant - Facilities Management & Campus Services (FMCS)

Carnegie Mellon University • Pittsburgh, PA

5d • Onsite

About The Position

Carnegie Mellon University’s department of Facilities Management and Campus Services is searching for a Production Center Assistant to join their Tartan Ink team. This is an exciting opportunity for someone who thrives in an interesting and challenging work environment. You will contribute to Tartan Ink, the university’s copy and print center, by providing support by assisting in the services provided by a satellite copy center and our production center, including distributing work to others, assisting customers, performing copying and binding services and handling and maintaining related paperwork. Adaptability, excellence, and passion are vital qualities within Carnegie Mellon University. We are in search of a team member who can effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work. You should demonstrate: Ability to prioritize work and handle multiple tasks simultaneously Ability to maintain accurate and detailed records Walking and standing, bending and lifting are occasionally required, including travel to and work at various locations on campus. Occasional weekend or evening hours may be required

Requirements

• High school diploma, GED, or equivalent required
• Applicants for this position must be currently legally authorized to work for CMU in the United States. CMU will not sponsor or take over the sponsorship of an employment visa for this opportunity.

Nice To Haves

• Customer service experience preferred
• A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.

Responsibilities

• Ability to properly operate a wide variety of copying and bindery equipment; able to interact and communicate well with the campus customers
• Receives, reviews and personally processes requests for copier job requests/orders. Plans daily work assignments based on current workload, customer requirements, machine capabilities, etc.
• Delivery and pick up of work on campus as needed.
• Contacts and engages outside service providers as needed.
• Reviews requests with customers; makes suggestions regarding paper, binding, options, etc.; checks finished work to make certain that customer requirements are being met.
• Troubleshoots problems and questions, such as delivery dates or times, billing charges, partial orders, etc.; answers most questions or corrects most problems directly. Refers only the most difficult issues to supervisor.
• Works with the Convenience Copier Technician to perform monthly meter reads on copiers across campus and enters the data into the Maximo Program.
• Answers service calls on copiers across campus, including clearing jams, adding toner and staples, etc.
• Other duties as assigned

Benefits

• Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions.
• Unlock your potential with tuition benefits
• take well-deserved breaks with ample paid time off and observed holidays
• rest easy with life and accidental death and disability insurance.
• Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access
• For a comprehensive overview of the benefits available, explore our Benefits page

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees