Production Application Support Specialist, Tour Sound Audio

HARMAN International • Los Angeles, CA

28d • Remote

About The Position

The primary goal of this position is to provide pre- and post-sales support for JBL and Crown production clients, giving them access to a resource who understands their equipment and their business. In this position, you will help address the client’s needs with a clear willingness to support their success and a deep knowledge of our hardware and software offerings. You will work directly with our sales teams in the field to plan, manage, and execute product demonstrations that show the full capabilities of our products. A critical function of this role will be to execute a successful technology demonstration and build relationships with new and existing customers.

Requirements

• Minimum 3-year experience in the Professional Audio and Live Sound Industry, doing system design and deployment.
• In-depth working knowledge of all JBL performance products and general knowledge of other brands within the Harman line.
• Advanced knowledge of Venue Synthesis, Performance Manager, and Performance Software.
• Advanced understanding of production sound system deployment.
• Must have experience deploying PA, consoles, and system management software on a large scale.
• Ability to successfully manage multiple long-term and short-term tasks concurrently.
• Structured way of working independently, while possessing skills to benefit the group in a team setting.
• Resourcefulness in solving problems and overcoming obstacles.
• Experience successfully working in a professional environment.
• Communicating accurately and with diplomacy.
• Be willing to travel up to 65%, domestic only OR domestic and occasional international travel.
• Be willing to work in a home office, preferably in Southern California or Nashville, TN.
• This position requires the use of a HARMAN or customer-owned vehicle. As such, any offer of employment will be contingent upon having a clean driving record, which will be evaluated and determined in HARMAN’s sole discretion, no more than 4 active points for moving violations (issued by any motor vehicle agency), and no references to operating a vehicle under the influence of controlled substances within the last 10 years.
• Successfully complete a background investigation and drug screen as a condition of employment (post-offer).

Nice To Haves

• 3+ years’ experience in managing and maintaining client relations in live production and other high-stress environments.
• Strong relationships with production companies and FOH engineers.
• Previous experience supporting large-scale production or integration partners.

Responsibilities

• Work closely alongside sales staff and BD (Business Development) to cultivate new business through design recommendations and events that feature product technical demonstrations.
• Maintain first-hand knowledge and experience of the evolving JBL, Crown, and Harman product portfolio to provide clear, well-crafted solutions based on unique customer needs.
• Present to both large groups and individuals, respond to their questions, and perform hands-on training that demonstrate how to deploy and optimize various hardware and software solutions.
• Deliver successful product demonstrations ranging from small ballrooms, tradeshows, festivals, and arena concerts. This includes system design, equipment prep, and loading trucks, leading teams on-site during load-in, tuning and optimizing, leading a safe and successful load-out, and equipment de-prep.
• Exhibit strong communication skills by providing updates to management and the office team while consistently engaging with customers in the field to build relationships, monitor activities, and gain strategic business insights
• Assist the sales team by generating and revising quotes for customers in CRM.
• Support project commissioning by serving as a technical advisor during pre-sales and assisting customers with on-site deployment and tuning in post-sales.
• Answer technical support emails and calls directly from customers. This often includes troubleshooting hardware and software remotely and creating Performance Manager, Performance Software, and Venue Synthesis files for customers.
• Gather concise and actionable data from customers experiencing technical issues with hardware or software. Report findings in clear, reproducible steps for investigation by engineering teams.

Benefits

• Competitive wellness benefits and 401K Retirement Savings plan.
• An inclusive and diverse work environment that fosters and encourages career development opportunities.
• Flexible work schedule with a culture encouraging work-life integration and collaboration in a global environment.
• Professional development opportunities through HARMAN University’s business and leadership academies and extensive course catalog.
• Tuition Reimbursement.
• Access to employee discounts on world-class HARMAN products (JBL, Harman/Kardon, etc.).
• “Be Brilliant” employee recognition and rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed