Application Support Specialist

Universal Corporation•Richmond, VA

11h•Onsite

About The Position

AS AN APPLICATION SUPPORT SPECIALIST AT UNIVERSAL, YOU WILL SERVE AS A KEY LIAISON BETWEEN BUSINESS USERS AND TECHNOLOGY, ENSURING ENTERPRISE APPLICATIONS ARE SUPPORTED, ENHANCED, AND DELIVERED RELIABLY. THE ROLE FOCUSES ON MANAGING AND RESOLVING SUPPORT REQUESTS, TRANSLATING ISSUES INTO FORMAL CHANGE REQUESTS, AND COLLABORATING WITH SENIOR TEAM MEMBERS WHEN ESCALATION IS REQUIRED. YOU WILL CONTRIBUTE TO THE DEVELOPMENT, TESTING, DOCUMENTATION, AND DEPLOYMENT OF APPLICATION ENHANCEMENTS WITHIN A MICROSOFT .NET ENVIRONMENT, WHILE ADHERING TO ESTABLISHED CODING AND ARCHITECTURAL STANDARDS. IN ADDITION, YOU WILL PARTNER DIRECTLY WITH STAKEHOLDERS TO GATHER REQUIREMENTS, COMMUNICATE TIMELINES, AND CREATE CLEAR FUNCTIONAL AND TECHNICAL DOCUMENTATION THAT ENABLES EFFECTIVE APPLICATION USE AND LONG-TERM SUPPORT.

Requirements

Bachelor of Science in Computer Science or Computer Information Systems or equivalent work experience.
1 to 3+ years of experience supporting and/or developing applications on the Microsoft.Net framework using VB.Net/C# or equivalent training/internship work.
Full functional and technical application support
Development in Visual Studio 2019+
Developing web applications using ASP.Net Web Forms, MVC and/or .Net Core
HTML/HTML5, CSS, JavaScript/jQuery, XML, JSON, and AJAX
ADO.Net and Entity Framework or comparable ORM
SQL Server 2016+
T-SQL
Azure DevOps, TFVC, GIT and GitHub
Experience writing detailed functional and technical documentation.
Strong communication, organizational and time management skills. Will work regularly with colleagues, users and stakeholders where English is not their first language.
Ability to work and solve problems independently and within a team environment.
Ability to work in an agile development environment and take proactive approach to completing backlog work.

Nice To Haves

Experience with SQL Server SSIS, SSRS, and/or SSAS.
Experience with responsive CSS/JavaScript frameworks such as Twitter bootstrap.
Experience using third party ASP.Net control suites such as Telerik.

Responsibilities

Manage all support requests promptly through the FreshService ticketing system.
Manage the transition of support tickets into formal application change requests as well as escalation of support requests to senior team members as applicable.
Create documentation for key support tasks in order to build out a guide for critical application support.
Create functional documentation to assist users in effectively navigating and using applications.
Ability to handle .Net development tasks as assigned following all coding and architecture standards.
Create, Test, Document, and Deploy high-quality project deliverables.
Work directly with business users to gather requirements, set timelines, and effectively communicate delivery of items as they are completed.