Client Application Support Specialist

Farmers National Co•Omaha, NE

3d•Onsite

About The Position

Farmers National Company is an employee-owned organization headquartered in Omaha, Nebraska. For more than 95 years, we have been the nation’s leading landowner services company, supporting clients, customers, and stakeholders with a strong commitment to expertise, accountability, and results. The Role We are currently seeking a motivated and service-oriented Client Application Support Specialist to join our Omaha office. This role is responsible for delivering consistent, high-quality technical support while ensuring a positive client experience. In this position, you serve as a primary point of contact for clients who need technical assistance. You are responsible for responding to inquiries through phone and email working to diagnose issues, explain solutions clearly, and resolve problems efficiently. You will accurately document client interactions and technical issues within the ticketing system while monitoring open requests to ensure timely follow-up. When necessary, you collaborate with internal teams to escalate and resolve more complex issues. You also support clients through product training and contribute to the creation and maintenance of support documentation. In this role, you are the first point of contact for clients using a customer-facing application portal. You serve as a Tier 1–2 support resource, helping users navigate issues related to application functionality, configuration, data, performance, and access. Your goal is simple: resolve issues efficiently while delivering a consistently positive customer experience. This role does not include supervisory responsibilities, but it plays a key role in building trust and reliability with our clients.

Requirements

Associate or bachelor's degree in information technology, Computer Science, or a related field, or equivalent experience
1–2 years of experience in application support, service desk, or IT support
Strong application troubleshooting skills with the ability to analyze and resolve complex issues
Experience supporting Windows-based client applications and/or web-based applications
Excellent verbal and written communication skills
Ability to clearly explain technical concepts to non-technical users
Ability to work independently and collaboratively in a fast-paced, client-focused environment

Nice To Haves

Experience supporting enterprise or client-facing business applications preferred

Responsibilities

Serve as a primary point of contact for clients needing technical assistance.
Respond to inquiries through phone and email, diagnosing issues and explaining solutions.
Document client interactions and technical issues within the ticketing system.
Monitor open requests to ensure timely follow-up.
Collaborate with internal teams to escalate and resolve complex issues.
Support clients through product training.
Contribute to the creation and maintenance of support documentation.
Serve as a Tier 1–2 support resource for a customer-facing application portal.
Help users navigate issues related to application functionality, configuration, data, performance, and access.
Resolve issues efficiently while delivering a positive customer experience.