Production Administrative Scheduler

Groundworks • Virginia Beach, VA

13d

About The Position

The Production Scheduler is the first point of contact for Groundworks customers. A warm, welcoming and positive image of the company must be given through the phone by having an energetic and positive attitude with every customer interaction.

Requirements

• Typically possesses a High School Degree/GED
• Previous call center/customer service experience highly desired
• Customer Focus; Customer Service
• Sales mentality
• Phone Skills
• Excellent Oral/Verbal Communication
• Excellent writing skills
• People Skills; Interpersonal Savvy
• Problem-Solving
• Data Entry Skills

Nice To Haves

• Previous call center/customer service experience highly desired

Responsibilities

• Must be positive and motivated with excellent communication skills
• Ability to adapt quickly to changes in work strategy
• Telephone Interaction with Customers
• Inbound and Outbound Calls
• Schedules work to be installed
• Confidently makes decisions and effectively communicates with all levels of management.
• Performs customer follow-ups with a variety of information
• Maintains Customer Information
• Records and updates computer-based customer information accurately and timely
• Provides necessary information to inner-company resources
• Distributes information as needed for company flow
• Performs administrative duties
• All other duties as necessary

Benefits

• Bi-weekly Pay plus bonus structure
• Full-time nonseasonal work!!!
• Superior training will ensure you start with immediate success
• Competitive and rewarding, family-oriented culture
• Advanced leadership training opportunities
• World-class training and support
• Benefits include Medical, Dental, Optical, Long/Short Term Disability, Life insurance, 401(k) with a company match, and paid time off including 6 holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees