Production Administrative Assistant

Groundworks • Knightdale, NC

47d

About The Position

TarHeel Basement Systems, A Groundworks Company, is seeking a talented Production Administrative Assistant to join their team in Knightdale, NC! The Production Administrative Assistant must enjoy customer service and be able to project an energetic attitude, warm welcome and positive image of Groundworks. This position handles workflow for customer service calls, production and service technician interaction. Support administrative needs of a busy customer service-based industry. Groundworks is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization. With locations across the USA and Canada, Groundworks is the leading foundation solutions and water management company in North America! Recognized as a Top Workplaces USA company and offering employee ownership for everyone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before! We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. We're proud to be the Groundworks Tribe! Our highly trained teams have decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties, helping homeowners everywhere protect and repair their most valuable asset - their home. When customers choose a local Groundworks company, they can feel confident they're hiring the trusted local experts who will ensure the job's done right. When you choose Groundworks, you'll join thousands of Tribemates who are making history. SCHEDULE "A" Groundworks JOB DESCRIPTION Production Administrative Assistant Performs a variety of administrative tasks to support the production department • Answers customer calls, schedules and confirms installations, and following up with customers on a variety of issues Coordinates all paperwork, data entry, and correspondence within systems regarding all sold job proposals and ensures it is accurate, timely, and completed according to company procedure Works to ensure crews have what they need to be successful at installations, including job details, coordination of utility locations and preparation of any special needs of an installation Provides tactical support to the production department Provides customers with excellent and memorable experience Foster a positive team environment by building strong relationships and inspiring mutual trust and respect. Adhere to and promote Company workplace policies and procedures, including, but not limited to, the policies related to safety and against bullying, harassment, violence or discrimination in the workplace. Act with the highest degree of professionalism, integrity and respect. Uphold the Company's positive image and reputation in the community. Facilitate a healthy, safe, and productive workplace that promotes dignity, mutual respect, understanding and cooperation. Implement and follow the instructions and direction of management. You may be required to assume other tasks or responsibilities not detailed on this list which may be requested from time to time at the Company's discretion.

Requirements

• High School Degree/GED
• 1-2 years Administrative Assistant experience preferred
• Previous call center or customer service preferred
• Must be positive and motivated with excellent communications skills
• Ability to adapt quickly to changes in work strategy
• Excellent computer skills
• Great oral and verbal communication

Responsibilities

• Provide administrative support for timekeeping
• Create weekly job packs
• Create and close purchase orders
• Ensure office equipment is in working order to include scheduling maintenance
• Setting and confirming install dates
• Mailing customer information packets
• Following up with customers on a variety of issues
• Updates customer records for accuracy
• Answers customer calls, schedules and confirms installations, and following up with customers on a variety of issues
• Coordinates all paperwork, data entry, and correspondence within systems regarding all sold job proposals and ensures it is accurate, timely, and completed according to company procedure
• Works to ensure crews have what they need to be successful at installations, including job details, coordination of utility locations and preparation of any special needs of an installation
• Provides tactical support to the production department
• Provides customers with excellent and memorable experience
• Foster a positive team environment by building strong relationships and inspiring mutual trust and respect.
• Adhere to and promote Company workplace policies and procedures, including, but not limited to, the policies related to safety and against bullying, harassment, violence or discrimination in the workplace.
• Act with the highest degree of professionalism, integrity and respect.
• Uphold the Company's positive image and reputation in the community.
• Facilitate a healthy, safe, and productive workplace that promotes dignity, mutual respect, understanding and cooperation.
• Implement and follow the instructions and direction of management.

Benefits

• Competitive Hourly Pay
• Employee Ownership
• Superior training will ensure you start with immediate success
• Competitive and rewarding, family-oriented culture
• Advanced leadership training opportunities
• World-class training and support
• World-class training and support
• Benefits include Medical, Dental, Vision, Long/Short Term Disability, Life insurance, 401(k) with a company match, and 2 weeks paid time off including 6 holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Specialty Trade Contractors
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees